Customer Service Coordinator
vor 21 Stunden
Intermodal Group is one of Australia's leading freight container logistics and transport operators that seeks to partner its clients with smart, cost effective and sustainable rail freight. With headquarters in Fremantle's North Quay Rail Terminal and operations centres at Forrestfield and Kenwick Intermodal Terminals, Intermodal Group has been working with the State Government's policy of reducing road container freight and has seen increases of rail freight between and with further increases expected moving forward. About the Role We are seeking a proactive and detail-oriented Customer Service Coordinator to join our Operations team. In this full-time, permanent role, you will provide essential administration support to our Customer Service Team and liaise directly with our valued customers. Reporting to the Operations Manager, you will play a key part in ensuring bookings and transport orders are managed efficiently, supporting smooth rail and transport operations, and delivering outstanding customer service. You will need the ability to : Liaise directly with customers regarding rail and transport requirements, ensuring clear and timely communication. Register and follow up on transport orders, verifying booking details for accuracy. Troubleshoot and resolve issues with customer bookings, maintaining a solutions-focused approach. Maintain and update high-volume Excel spreadsheets for accurate data entry and reporting. Communicate delays and booking issues to customers promptly and professionally. Collaborate with operations to ensure bookings are on track and service requirements are met. Process monthly reports for billing and reconciliation. Answer incoming calls and provide professional phone support. Perform end-of-month reconciliation, container registration, rail planning, and train checks as required. What You Will Bring High volume customer service experience (Essential). Transport / logistics industry experience (Desirable). Proficiency in Microsoft Office applications, especially Excel. Excellent customer service and relationship management skills. Strong attention to detail and accuracy in data entry. Ability to multitask, prioritise, and manage time effectively. Strong phone contact and handling skills. Willingness to learn new skills and demonstrate responsibility. Ability to work autonomously and as part of a supportive team. What We Can Offer Ongoing long-term work with opportunities for career growth. Specific on-the-job training and development. Supportive, experienced team culture. Employee Assistance Program (EAP) for employees and family members. Recognition and reward for outstanding performance. Our team are recognised, acknowledged, and rewarded for the amazing work they do. Apply now to start your career with Intermodal Group Intermodal Group is an Equal Opportunity Employer, committed to maintaining, growing and supporting our diverse and inclusive culture, by seeking and promoting diversity. We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander, women, and other diversity groups. #J-18808-Ljbffr
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Logistics / Customer Service Coordinator
vor 2 Wochen
City of Melbourne, Österreich Xprt Dev VollzeitLogistics / Customer Service Coordinator PSA BDP North Altona, VIC A$65,000-$75,000 p/a Manufacturing, Transport & Logistics → Warehousing, Storage & Distribution On-site Posted 18 hours ago About the role As a Logistics / Customer Service Coordinator at PSA BDP, you will play a crucial role in ensuring the efficient and seamless coordination of customer...
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Customer Service Coordinator
Vor 3 Tagen
City of Melbourne, Österreich Toll Group VollzeitAbout Toll Group At Toll, we do more than just logistics – we move the businesses that move the world. Our 16,000 team members help solve any logistics, transport, or supply chain challenge – big or small. We have supported our customers for more than 130 years, and today we serve over 20,000 customers worldwide with 500 sites in 27 markets. We are...
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Customer Service coordinator
vor 2 Wochen
City of Melbourne, Österreich UniLodge VollzeitJoin to apply for the Customer Service Coordinator role at UniLodge We’re on the lookout for a dedicated and customer-oriented individual to join our team as a Customer Service Coordinator (CSC) on a full-time basis. If you thrive in a role that provides variety, where the pace can shift between quiet and busy, and you don’t mind staying active then we...
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Customer Service Coordinator
Vor 3 Tagen
City of Melbourne, Österreich Aboriginal Health Council of Western Australia VollzeitAbout Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...
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City of Melbourne, Österreich Upl VollzeitA leading agricultural solutions company in Australia is seeking a Customer Service Coordinator to enhance customer satisfaction and drive business growth. The role involves coordinating order fulfilment, managing customer inquiries, and providing logistics support. We're looking for someone with proven experience in customer service and strong communication...
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City of Melbourne, Österreich Coca-Cola Europacific Partners VollzeitA leading beverage company in Heatherton, VIC is seeking a Customer Service Coordinator to provide outstanding service across multiple channels. The role involves addressing customer inquiries, resolving delivery issues, and maintaining accurate records. Ideal candidates will have proven customer service experience, strong communication skills, and...
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Customer Service Coordinator
Vor 3 Tagen
City of Parramatta Council, Österreich Tate VollzeitCustomer Service Coordinator Location: Tate Parramatta, New South Wales, Australia Salary: A$75,000.00 – A$85,000.00 Purpose The Customer Services Coordinator will provide exceptional customer service support for both the domestic & international sales teams and distribution partners. This includes general sales administrative duties and processing of...
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Customer Service Coordinator
vor 2 Wochen
Council of the City of Sydney, Österreich Buildsafe VollzeitCustomer Service Coordinator Apply at Buildsafe – an innovative leader in building and construction, providing height safety systems and solutions. We are fast‑paced, evolving, and focused on building strong relationships with partners, clients, and our people. About The Role The Customer Service Coordinator is an integral part of our business, working...
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Onsite Logistics Customer Service Coordinator
Vor 7 Tagen
City of Melbourne, Österreich Coca-cola European Partners VollzeitA leading logistics company in Victoria is seeking a Customer Service Coordinator at their Heatherton Distribution Centre. You will be responsible for providing outstanding service across multiple channels, managing delivery-related enquiries, and supporting customer interactions. The ideal candidate has proven customer service experience and strong...
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Customer Service Coordinator
vor 2 Wochen
City of Melbourne, Österreich UniLodge Australia Pty VollzeitA leading accommodation provider seeks a Customer Service Coordinator at La Trobe University. The role involves assisting residents, managing enquiries, and providing excellent customer service. Ideal candidates are passionate about guest experiences, have strong communication skills, and work well under pressure. Join a supportive and inclusive team...
