Conversation Designer
Vor 3 Tagen
You are a strategic thinker, passionate about emerging technology, AI, Chatbots, Voicebots and Contact Centre Technology Join a flexible and fun team who are committed to delivering and optimising meaningful connections Together we ensure a seamless and cohesive cross-channel experience Do work that matters In this role, you will be responsible for supporting the development, optimisation and future strategy of our chatbots and voicebots alongside our suite of conversational capabilities including Conversational AI, live chat, async messaging and our future state contact centre platform. Day to day, you will be building and optimising automated journeys. This role involves end to end conversational design, build and testing of the changes as well as stakeholder management across multiple lines of business and channels. You will work in an Agile Squad alongside other conversation designers, contact centre SME's, researchers, product owners and technical delivery teams. See yourself in our team As a Conversation Designer, you'll play a pivotal role in contributing to Conversation Design discipline across the CommBank group. You will be an essential part of transforming and delivering experiences through the use of Conversational & Generative AI technology. In this position, you will execute through a hands‑on approach, ensuring that CBA delivers top‑tier conversational solutions. You'll be at the forefront of the rapidly evolving conversational and generative AI landscape. Your core responsibilities include: Design and craft exemplary conversational flows, scripts, and experiences Work closely with stakeholders to translate ideas into conversational designs and implementable solutions. Collect, analyse, and integrate feedback to constantly refine and improve conversational experiences. Stay up to date with Conversation & Generative AI evolution and opportunities as they relate to conversation design Provide thought leadership and support ensuring every opportunity is leveraged. We are interested to hear from people who have: Demonstrated ability to identify opportunities and deliver exceptional experiences using Conversational AI Experience with Chatbots and/or Voicebots Exposure to GenAI/Prompt Engineering Passionate to learn and transform conversations on our digital assets Thought leadership in Conversational AI Continuous improvement mindsetExcellent analytical focus Demonstrated stakeholder management experience The ability to work autonomously in a team environment Experience with content production, risk, legal & compliance management Experience with optimising different types of language models Experience using Microsoft Copilot Studio (including using PowerFX) Experience with prompt engineering and LLM techniques to enhance generative AI experience If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on . Advertising End Date: 12/12/2025 #J-18808-Ljbffr
-
Conversation Designer
vor 1 Woche
Council of the City of Sydney, Österreich Commonwealth Bank VollzeitYou are a strategic thinker, passionate about emerging technology, AI, Chatbots, Voicebots and Contact Centre Technology. Join a flexible and fun team who are committed to delivering and optimising meaningful connections. Together we ensure a seamless and cohesive cross-channel experience. Do work that matters In this role, you will be responsible for...
-
Conversation Designer
Vor 3 Tagen
Council of the City of Sydney, Österreich Commonwealth Bank of Australia VollzeitYou are a strategic thinker, passionate about emerging technology, AI, Chatbots, Voicebots and Contact Centre Technology Join a flexible and fun team who are committed to delivering and optimising meaningful connections Together we ensure a seamless and cohesive cross-channel experience Do work that matters In this role, you will be responsible for...
-
Conversation Designer
vor 2 Wochen
Council of the City of Sydney, Österreich Commonwealth Bank VollzeitOverview In this role, you’ll contribute to the development, optimisation and future strategy of our chatbots and voicebots, alongside our suite of conversational capabilities including Conversational AI, live chat, async messaging and our future state contact centre platform. Day to day, you will be building and optimising automated journeys and be...
-
Conversation Designer — Generative AI
vor 1 Woche
Council of the City of Sydney, Österreich Commonwealth Bank VollzeitA leading financial institution is seeking a Conversation Designer to support the development and optimisation of chatbots and voicebots. The role requires designing conversational flows, collaborating with stakeholders, and leveraging Conversational AI technology. Ideal candidates will demonstrate experience with AI tools and a mindset for continuous...
-
Council of the City of Sydney, Österreich CommBank VollzeitA leading financial institution in Australia is seeking a Conversation Designer who will be responsible for developing and optimizing chatbots and voicebots. You will design conversational experiences, collaborate with stakeholders, and lead initiatives using cutting-edge Conversational AI technology. Ideal candidates will have experience with chatbots and...
-
Remote AI Conversation Designer
vor 3 Wochen
City of Brisbane, Österreich Crossing Hurdles VollzeitA technology consulting firm in Australia is seeking a Mid-Senior level contributor for AI projects. You will design realistic conversations in Norwegian Bokmål to enhance Large Language Models. Responsibilities include creating multi-turn interactions and simulating tool usage. Applicants should have 3+ years of experience in a technical field and a strong...
-
Council of the City of Sydney, Österreich MYOB VollzeitA leading business management software company based in Sydney is seeking a Conversational Designer to enhance customer interactions using AI. This role requires proven experience in UX writing and content design. You will craft dialogues for chat interfaces and other AI tools, collaborating with cross-disciplinary teams. The ideal candidate should possess...
-
Learning Designer
vor 2 Wochen
Council of the City of Sydney, Österreich Guzman y Gomez VollzeitWe’re looking for a Learning Designer who is creative, curious, and ready to build learning that feels fun. Someone who wants to create learning that’s fresh, engaging, and meaningful to help our crew and leaders grow quickly. What You’ll Do Design and develop interactive visually exciting eLearning modules using Articulate Storyline Produce learning...
-
Learning Designer
vor 3 Wochen
Council of the City of Sydney, Österreich Guzman y Gomez Mexican Kitchen VollzeitAt Guzman y Gomez Mexican Kitchen, our mission has always been to reinvent fast-food. We’re not just serving food fast - we’re changing the game. We back real ingredients, real flavour and real people. We’re incredibly proud of our amazing people, the energy they bring, and the unique way we celebrate culture in everything we do. We’re looking for a...
-
Learning Designer
vor 2 Wochen
Council of the City of Sydney, Österreich Guzman y Gomez Mexican Kitchen VollzeitJoin to apply for the Learning Designer role at Guzman y Gomez Mexican Kitchen 1 day ago Be among the first 25 applicants Company Description At Guzman y Gomez Mexican Kitchen, our mission has always been to reinvent fast‑food. We’re not just serving food fast – we’re changing the game. We back real ingredients, real flavour and real people. We’re...
