ITSM Innovator: Drive Service Excellence

A leading aged care provider in Sydney seeks an ICT Service Management & Improvement Technologist to enhance their ITSM platform. In this vital role, you will own, optimise, and drive improvements to service delivery across a collaborative digital environment. This position requires strong ITSM platform expertise, excellent analytical skills, and a passion...

A leading telecommunications company in Australia seeks an ITSM Practice Lead to lead a team focused on problem and knowledge management. Responsibilities include managing resources, improving service operations, and reporting performance to senior leadership. Ideal candidates will have a strong background in service management, at least 5 years of problem...

A leading telecommunications company seeks an ITSM Practice Lead for Problem & Knowledge Management to lead a team in improving business services through measurable results. The ideal candidate will bring over 5 years of experience in Incident and Problem Management and hold ITIL certification. This role offers competitive pay, flexible working arrangements,...

A global enterprise software company is seeking a Solution Consultant with an ITSM focus to join their Advisory Services team. In this role, you'll collaborate with customers to solve business challenges using Atlassian products. The ideal candidate has 2+ years in customer-facing roles, expertise in ITSM, and experience with various ITSM tools. Join a...

A leading technology company is seeking an experienced IT Service Management (ITSM) Lead in Melbourne to support the implementation of a new ITSM tool and enhance service management practices. This pivotal role requires operational expertise and consultancy skills to lead vendor delivery and align ITIL processes effectively, offering a 12-month contract with...

Manager, Enterprise Systems and Service Excellence Location: Sydney, New South Wales, Australia Applications close on 9th of January 2026 At UTS College, we solve complex problems with smart, scalable solutions. As a technology‑driven organisation, we’re looking for a Manager, Enterprise Systems and Service Excellence with deep engineering experience to...

A leading software company is looking for a Solution Consultant with a focus on ITSM to join its Advisory Services team in Sydney. This role involves working closely with customers to address their business challenges and drive value through Atlassian products and solutions. Candidates should have over 2 years of consulting experience and a strong...

A leading telecommunications company in Sydney is looking for an ITSM Practice Lead to manage a team focused on continuous service improvement. Responsibilities include overseeing the operational performance for Enterprise clients and leading initiatives for problem and knowledge management. Candidates should have strong ITIL knowledge, minimum 5 years in...

A recruitment agency is seeking an IT Service Management Lead in Melbourne, Victoria, to guide a major ITSM transformation project. The successful candidate will oversee vendor implementation and drive operational excellence in service management. The role offers a 12-month contract, with the potential for extension, and involves a greenfield implementation...

A leading financial services company in Sydney seeks an ITSM Reporting and Risk Analyst. In this role, you will maintain and develop ITSM reporting aligned with standards, support BAU responsibilities, and engage with various stakeholders. The ideal candidate will have a strong background in ITSM using ServiceNow, excellent communication skills, and the...