Administrative Assistant

Administrative Assistant Mindplace, Newcastle, Unit 1.88 St. Michaels Way, Metrocentre, Gateshead, NE11 9YG £26,800 Per Annum Plus Excellent Benefits Overview We believe caring for your mind should feel as natural as caring for your body. That's why we're creating dedicated spaces with expert face‑to‑face support, grounded in nearly 80 years of trusted Bupa care. Permanent. Full time, 37.5 hours. Monday to Friday on shifts between 8am - 10pm & Saturday 9am - 5pm. Responsibilities Greeting and welcoming customers in addition to supporting the customer journey throughout the centre right through to a thorough checkout. Answering, screening and forwarding incoming customer queries via phone calls and proactively managing local mailbox and emails. Proactive in maintaining a well presented reception and waiting areas. Ensuring customer reports are dispatched from centres within the desired time frame, including effective management of abnormal results. Ensure all customers have the correct paperwork to support their visit – appointment packs (where applicable), clinical file preparation and consent forms. Effective results management (including receiving, scanning, and uploading) and follow-up of suppliers to ensure turnaround within the agreed SLA. Ensure all customer details are correct, customers are arrived, appointments booked, changed, and rescheduled on EXACT/BOSS/Meddbase. Process payments, invoices, added charges and credit notes upon customer departure. Organise self to ensure a quick turnaround of documents, working in date order and prioritising to meet deadlines. Assist in bookings of mammograms and MSK referrals (where delivered at the centre). Post‑collect, open, date stamp, distribute incoming post, and post outgoing post. Generate letters as required by the business. Monitor stocks and order goods when required. Process invoices/delivery notes as per Bupa policy. Play an active part in ensuring well‑presented facilities through pro‑activity and effective escalation as and when required. Key Skills / Qualifications Needed Excellent communication skills both written and verbal. Deliver outstanding customer service by being friendly and welcoming. Administrative and reception experience. Well‑organised, reliable and have a proactive attitude. Computer literate. Knowledge of medical terminology (desirable). Personal Characteristics Flexible with hours, days and shift patterns. Adaptable to a changing environment. Resilient and driven to provide a world class service in challenging situations. Well‑developed communication skills. Effective time management. Ability to work autonomously in a busy environment. Understanding of the business environment. Ability to work well within a multi‑disciplinary team. Benefits 25 days holiday, increasing through length of service, with option to buy or sell. Bupa health insurance as a benefit in kind. Long Service – For every milestone at Bupa we will reward you with ecards, extra holidays and money Interest‑free annual travel loan to enable the purchase of public transport annual season tickets. Wagestream – Have early access up to 40% of your earned wages within minutes. Competitive pension plans and parental leave options as well as access to unique products such as our menopause plan. My Bupa Extras – discounts at your favourite retailers, plus a huge range of tools, content and information to support you with your wellbeing. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences. #J-18808-Ljbffr