Service Engineer

Job Title Service Engineer Location Location Type : Website Group Company Overview Watson-Marlow Fluid Technology Solutions is part of Spirax Group, a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping, and associated fluid technologies. When you join us, you will be integrated into a cooperative and encouraging team, participate in challenging yet critical work, and experience ongoing growth opportunities to help you achieve your full potential. Visit our website to learn more. Job Summary We are seeking a talented and motivated Service Engineer to join our dynamic team. Key Responsibilities Perform installation, commissioning, servicing, and maintenance of peristaltic pumps, ensuring optimal performance. Diagnose and repair electrical, mechanical, and operational issues with pumps on customer sites in biopharm and industrial environments. Troubleshoot and resolve problems related to pump systems, including issues with VFDs, electronics, and electrical components. Repair tasks in the service centre and on-site, managing warranty claims in accordance with company policies and guidelines. Collaborate with the service team and customers to facilitate timely and efficient repair or replacement of faulty equipment under warranty. Propose maintenance opportunities for customers to benefit from ongoing maintenance contracts, tailoring contracts to ensure long‑term relationships and consistent pump performance. Adhere to safety protocols and maintain a safety‑conscious mindset at all times, both on‑site and in the service centre. Ensure all work complies with industry standards, regulations, and company procedures. Provide technical advice and support to customers, resolving queries related to pump systems and operational issues, including troubleshooting and repairs involving electrical components, VFDs, and control systems such as Profibus and RS485. Document detailed service records, reports, and documentation for all on‑site visits, repairs, and maintenance activities. Provide customers with post‑service reports, including maintenance recommendations, repair summaries, and technical guidance. Build and maintain strong customer relationships by delivering exceptional service and offering timely solutions. Communicate effectively with customers to understand their requirements and provide service support as needed. Skills / Experience 3+ years of experience servicing, repairing, and maintaining peristaltic pumps, ideally in biopharm and/or industrial environments. Experience with peristaltic pump systems, including diagnostics, troubleshooting, and repair. Understanding of electrical systems, electronics, and VFD (Variable Frequency Drive) control systems. Proficiency in using diagnostic tools and service equipment. Familiarity with industrial communication protocols such as Profibus, RS485, and other similar systems is a plus. Understanding of mechanical systems, pumps, valves, and fluid handling equipment. Commitment to safety and ability to follow established safety guidelines and best practices; understanding of safety standards and regulations related to biopharm and industrial environments. Problem‑solving skills and ability to work independently. Strong communication skills to interact with customers and internal teams. Ability to manage time efficiently, prioritise tasks, and handle multiple service requests. Willingness to travel to customer sites for on‑site servicing, commissioning, and maintenance. Preferred Knowledge of Office365. Presentation skills. PLC programming and control systems. Experience working in regulated biopharmaceutical environments. Personal Attributes Motivated, with the ability to work independently and in a team. Customer‑orientated with a strong focus on quality service. Attention to detail and high levels of accuracy. Able to adapt to varying work environments and challenges. Benefits A competitive salary. Flexible working arrangements. A generous holiday allowance. Three days’ paid volunteering leave. Life assurance. Additional support and benefits through our Everyone is Included Group Inclusion Plan. Inclusion Commitments Gender‑neutral parental leave. 15 days of extra paid caregiver leave. Paid time off and support for anyone experiencing pregnancy loss or domestic abuse. Menopause‑friendly workplace principles. Everyone is Included at Spirax Group. We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone’s contribution is valued – across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique. We will always consider requests for flexible working and provide additional benefits through our Group Inclusion Commitments. Learn more at… We are also a Disability Confident Committed Employer. If you would like to apply using this scheme, please select this option in our application form. We are an equal opportunity employer committed to fostering an inclusive and diverse workplace. We encourage candidates from all backgrounds to apply. If you require accommodations during the application process, please let us know. Company Overview At Watson‑Marlow Fluid Technology Solutions, part of Spirax Group, we are driven by innovation and are dedicated to creating an inclusive workplace where everyone is empowered to make a difference. As a world leader in manufacturing peristaltic pumps and associated fluid path technologies for the life sciences and process industries, we offer a wide range of products, including tubing, specialised filling systems and products for single‑use applications. Our shared purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 116 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones Our inclusive culture and values unite us, guide our decisions and inspire us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included. #J-18808-Ljbffr