Eligibility Administration Officer

Join to apply for the Eligibility Administration Officer role at Allianz Australia. Eligibility Administrative Officer – Personal Injury – Melbourne, VIC At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers. We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well‑being. About The Role The primary purpose of this role is to provide timely and accurate administration of Eligibility processes which include organising and collating IME appointments, Circumstance report investigations and requests of treating health practitioner reports. Coordinating a variety of administrative tasks including receipt of claim calls, provisional payments, and communication between injured workers and medical professionals Maintaining accurate file notes on customer interactions and supporting the maintenance of a cataloguing system Providing administration assistance to the Eligibility Officers as required Ensuring that customer expectations are exceeded and business objectives met through exceptional customer service, keeping customers regularly informed throughout the process Processing and completing work allocated within required timeframes, meeting data integrity and schedule G requirements About You Excellent administration skills, with high attention to detail Highly accurate data entry, time management, and organisational skills Ability to work at a fast pace and adapt to changing business needs Strong written and verbal communication skills with the confidence to speak with customers over the phone (as required) and by email Strong knowledge of MS Word/Excel and the ability to learn new software systems A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape Benefits And Perks Inclusive Culture: Join a supportive, open‑minded team focused on customer outcomes, bringing your authentic self to work every day Flexible Work‑Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance. Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources. Financial and Well‑being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program – own a piece of your employer For more details about our benefits, visit the Allianz Careers site. About Allianz Group Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. Adjustments and support If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation. Join us. Let’s care for tomorrow. #J-18808-Ljbffr