Operational Account Supervisor

The Global Institute of Logistics has named B&H Worldwide as the world’s Best in Class Global Aerospace Logistics Company. As the benchmark independent freight forwarder in the global aerospace logistics space, our vision is to be the most respected, valued, passionate and entrusted leader in global aerospace logistics. We aim to provide our employees with a rewarding, safe and empowered environment that fosters high standards. Working at B&H Worldwide you will have the opportunity to grow your career supported by an award‑winning team and industry. Where to find more information about us: Our Mission To support our customers with consistent, dependable, competitive and innovative logistics solutions which power their business. Our Vision To be the most respected, valued, passionate and entrusted leader in global aerospace logistics. Opportunity Responsible for overseeing and managing operational performance delivery for assigned customer to ensure Best‑in‑Class service delivery. Line Manager: Station Manager Location: Mascot, NSW Conditions: Full‑time, Monday to Friday (38 hours per week) Key Relationships Serve as the on‑site operational lead embedded at customer location, supporting Freight and AOG activities. Provide direct oversight of AOG part movements, ensuring real‑time communication and escalation management. Work closely with customer stakeholders and B&H’s internal teams (local and international) to ensure continuity and performance across global touchpoints. Manage the customer's shipment monitor, ensuring data accuracy, shipment visibility, and proactive updates. Attend and contribute to weekly/monthly service reviews led by the OAM, with a focus on KPI reporting, performance trend analysis, and issue resolution. Support onboarding of additional customer workstreams including warehousing, repair cycle management, and special project logistics (e.g., A220 delivery, A330 reconfig). Ensure strict compliance with contractual KPIs, SOPs, and agreed escalation paths. Collaborate with other Key Account Managers to share insights, CI opportunities, and account learnings. Proactively identify service improvements and efficiencies that protect and grow the customer relationship. Assist in identification of risk, service gaps, and client feedback, ensuring rapid response and service recovery. Provide frontline support and client engagement for all services offered under the customer contract (freight, courier, AOG, OBC, milk runs, repair cycle, etc.). Skills and Attributes Proven experience in Operational Supervisory/management level roles, with a deep understanding of airfreight operations and freight forwarding, including engine movements, in a commercial aviation environment. Demonstrated success in managing strategic customer accounts or major airline partners. Customer focussed with excellent attention to detail. A sound knowledge of Import, Export and Courier processes as well as familiarity with AOG and time‑critical freight shipments and continuous improvement methodology. Have the ability to independently manage account responsibilities, build excellent relationships and develop partnerships across multiple stakeholders. Be an excellent communicator with the ability to confidently and credibly engage and influence customers, partners and employees, both verbally and in writing. Excellent IT skills, including Microsoft Office suite, with the ability to produce correspondence, written reports, presentations. Proven record of being responsive and innovative. Be able to identify, coordinate and manage change initiatives. Self‑motivated with the ability to work under pressure and meet defined deadlines. Strong organisational skills with the ability to prioritise as well as focus on the detail. Strong analytical skills to be able to assess complex data quickly and propose solutions to satisfy both the customer and B&H’s objectives. Work pro‑actively using own initiative. Willingness to travel occasionally and attend interstate or virtual meetings as needed. Qualifications and Experience Understanding of regulatory frameworks such as EASA Part 145 and FAA CFR 14 is advantageous. What We Offer Competitive salary. Paid vacation with an additional day for your birthday. Employee Assistance Programme. Free on‑site parking. Opportunity to grow expertise through ongoing coaching, training and development sessions. B&H Worldwide are an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all team members. If you do require any reasonable adjustments or support during the application process, please contact @bhworldwide.com. #J-18808-Ljbffr