Territory Manager

Job Description Ecolab's Institutional division partners with aged care facilities, hotels, hospitals and commercial kitchens to deliver safer, cleaner and more efficient environments. We're seeking a motivated and customer-focused Territory Manager to help grow and support our customers. About the Role As a Territory Manager, you will be the face of Ecolab Institutional, managing a portfolio of customers while identifying new business opportunities through distributor partnerships and direct relationships. This role is perfect for someone who enjoys variety—mixing customer engagement, technical service, problem-solving and commercial growth. You'll spend time on the road, occasionally staying a few nights away per month, supporting aged care customers and other institutional partners. You will also undertake basic on-site installation, troubleshooting and maintenance of Ecolab equipment—so comfort with the use of basic hand and power tools is important. Key Responsibilities Customer Management & Growth Manage and grow a defined territory across the Institutional sector Build strong relationships with aged care facilities, hospitality venues and commercial customers Work with distributors to identify and convert new business opportunities Conduct site assessments, recommend solutions and deliver product demonstrations Technical Service & Support Install and maintain small Ecolab dispensing and dosing systems (basic power tools required) Troubleshoot minor equipment issues and elevate complex service needs when required Train customers on safe and effective use of Ecolab products and systems Commercial & Operational Execution Deliver on territory sales targets and new business pipeline Maintain accurate activity reporting, forecasting and CRM updates Ensure all work aligns with Ecolab's safety, quality and service standards Travel Requirements Ability to travel within your territory, including a few overnight stays per month Openness to local international travel (rare) About You Proactive, customer-first professional who enjoys balancing account management, hands‑on service and commercial growth. Experience working in or supporting aged care, hospitality, healthcare or related sectors. Strong communication and relationship‑building skills. Problem‑solving mindset with the ability to work independently. Comfort using basic tools (drill, screwdriver, wrench) and willingness to learn. Valid driver's licence and ability to travel as required. Experience in hygiene, facilities, chemicals or services is valuable but not essential—full training is provided. Why Ecolab? Join a global leader dedicated to making the world cleaner and safer. Access world‑class training and development pathways. Competitive salary + vehicle + tools + bonuses. Strong team culture, with ongoing support and career progression. Opportunity to make a positive impact in the aged care and institutional sectors. Apply Today: If you're passionate about customer service and want to be part of a company that makes a difference every day, we'd love to hear from you. Our Commitment to a Culture of Inclusion & Belonging Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability. Territory Manager • Melbourne, Australia #J-18808-Ljbffr