Manager, It Support

Manager, IT Support - Containers for Change Western Australia Return Recycle Renew – Subiaco WA Western Australia Return Recycle Renew, (WARRRL). We are the team that has been leading the recycling revolution that is Containers for Change We have developed and supported a strong, diverse network of 300 refund points, providing employment opportunities through commercial, social enterprise and not for profit organisations. In just over 5 years, we have saved over 4.6 billion containers from landfill. Our success is echoed by the container recovery rate increasing from 33% to 66% in that time. With our new strategic plan just being launched, our vision : to create a circular economy for containers, promoting positive social and environmental impact. To find out more please visit our website at . The Opportunity We are seeking an experienced and forward-thinking IT Manager to lead the day-to-day operation, reliability, and continuous improvement of our technology environment. This role is critical in ensuring our systems and people are supported, capable, and equipped to deliver on our organisational goals. In this newly created role, and as a key member of our business services team, you will oversee all aspects of IT systems, infrastructure, and vendor relationships, while also driving digital literacy, business continuity, and service excellence across the organisation. This is a role for someone who enjoys both strategic thinking and hands‑on delivery, and who takes pride in enabling teams to work smarter and more confidently with technology. Key Responsibilities Build organisational capability and digital literacy through targeted IT training and awareness programs that enhance system adoption and performance. Ensure the establishment and ongoing readiness of Disaster Recovery and Business Continuity Plans that minimise operational disruption and safeguard critical data. Ensure the robust operation of all IT systems, infrastructure, and services, supporting the organisation's core functions. Oversee effective application management, including Level 1 support, system configuration and change management to maintain operational integrity. Optimise system usage, and data management practices, including Microsoft 365 services (Teams, SharePoint, OneDrive), to improve collaboration and organisational efficiency. Manage IT vendor and software and hardware selection to ensure users have access to robust, fit for purpose systems to enable the organisation to execute its strategy. About you To be successful in this role, you will be an experienced IT leader who thrives in an environment where you can work closely with people, contribute to organisational improvement, and ensure technology truly enables business outcomes. You will bring a strong service mindset, excellent communication skills, and the ability to balance strategic priorities with practical operational management. Tertiary qualification in IT, Computer Science or related discipline. Demonstrated experience managing IT environments, including infrastructure, networks, applications, and end‑user support. Strong capability in Microsoft 365 administration (Teams, SharePoint, OneDrive), and modern workplace technologies. Experience in developing, implementing, and maintaining IT policies, frameworks, and improvements. Proven experience managing vendors and outsourced Managed Service Providers (MSP), with a strong focus on service performance and value. Strong leadership and stakeholder engagement skills. Experience in business continuity, disaster recovery planning and risk identification. Our Culture and Benefits WARRRL is strongly committed to fostering a workplace culture that is safe and accessible for all. We are driving diversity and inclusion as part of the way we work with our first Reconciliation Action Plan (Reflect) complete. All applicants self‑identifying within their cover letter as Aboriginal and Torres Strait Islander will be guaranteed an interview. Working in the heart of Subiaco close to public transport and great cafes. An extra 3 days annual leave over the Christmas period. One wellbeing day and one volunteer day per year. We make a positive impact on the environment. Amazing flexible working options. Great parental leave benefits. Regular team days and social club activities. Access to our wellbeing benefits and perpetual discounts providing discounts and special offers on entertainment, clothing, homewares, gift cards, technology, travel, dining and more. Membership to LinkedIn Learning. Access to salary sacrifice. How to apply If you are interested in this position, click Apply at the top of the page. Please submit a cover page addressing the About you section above (no more than 3 pages) along with a copy of your CV. Please note: that only applications submitted via Seek with a covering letter will be considered. For more information about the role please contact Megan May, Chief Business Officer. Contact Email : Applications close at 5pm on Wednesday 3 December #J-18808-Ljbffr