Customer Support Specialist/Phone Based Role
vor 19 Stunden
Customer Support Specialist/Phone Based Role (BH-3140) Location Mascot, Australia Sector Call Centre & Customer Service Salary $67,000.00 per annum Benefits Hybrid WOW Recruitment are currently seeking a Customer Support Specialist to support our Fintech client, a leader in the payments industry, based in Mascot with 1 day WFH flexibility once trained. The role: You will be joining the Biller Support team, responsible for handling about 19 inbound calls and emails per day from existing customers and businesses. This role focuses on providing high-quality support for payment inquiries, account management, and troubleshooting. You will also: Maintain accurate records of customer interactions in the CRM system. Provide detailed information and guidance on the features and benefits of the company's solutions. Collaborate with internal teams to upscale and resolve complex issues. The team is a mature, collaborative environment where you will be cross‑trained to cover other roles. The perks: Training: You will receive comprehensive training, including listening to calls, completing modules, shadowing for a week, and working on a limited number of cases before taking on a full workload. Support: The team leader, Joanne, provides weekly 1-on-1s and consistent support, with a management style that is collaborative, caring, and supportive of growth. She works alongside the team to help with cases when needed. Growth: This is a growing business with long‑term opportunities for progression into areas like sales, marketing, operations, or finance. About you: The ideal candidate for this role is someone who is customer‑centric, approachable, and takes constructive feedback well. You must have a positive mindset, be a respectful, hard‑working team player, and possess the following: Proven experience in a customer support role. Strong communication skills, both written and verbal. Ability to troubleshoot technical issues and provide clear, step‑by‑step solutions. Strong problem‑solving skills and attention to detail. Comfortable working both independently and as part of a team. Proficiency in using customer support software and CRM systems. Benefits WFH: 1 day a week, flexible (Tuesday-Friday). Incentives: Quarterly bonuses once you pass probation. Awards twice a year: Staff‑nominating‑staff for an award and prize based on above‑and‑beyond performance. Culture: Thursday afternoon socials with nibbles and drinks, and an incredible culture built on company Values. Leave: 20 annual leave days, and 5 additional 'Odd Job Days' per year for personal matters. If you have the experience and would like to know more about the role, please contact Louise by applying now. #J-18808-Ljbffr
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Program Administrator
vor 17 Stunden
City of Melbourne, Österreich AKG VollzeitProgram Administrator - Phone Based Customer Service Role Phone Based Customer Service Opportunity Public Transport Accessible Work / Life balance Great team culture About us MAX Health partners with organisations to deliver a range of innovative workplace medical services such as medical assessments, early intervention programs and medical advisory...
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Customer Support Specialist
vor 2 Wochen
Council of the City of Sydney, Österreich White Wolf Constructions Pty VollzeitCustomer Support Specialist - Administration Add expected salary to your profile for insights Join Our Team at White Wolf Constructions! White Wolf Constructions, an insurance repair builder prioritising quality and care in everything we do, is seeking a skilled and experienced Customer Support Specialist to join our expanding team based in our Caringbah...
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Inbound Sales Consultant./Customer Service
vor 4 Wochen
Council of the City of Sydney, Österreich Catholic Healthcare VollzeitInbound Sales Consultant./Customer Service - Phone based consultative sales Based in Macquarie Park, short walk from Metro Station + WFH Options 7 extra days off per year + Not for Profit Salary Packaging + Fitness Passport Phone based, inbound sales - Triage new business leads Rewarding opportunity to provide consultative advice - warm leads! Exciting...
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Phone Sales Specialist
vor 18 Stunden
Council of the City of Sydney, Österreich Xprt Dev VollzeitPhone Sales Specialist – Longevity Clinics Location: Sydney (Hybrid/Remote options) Role Type: Full-Time Salary: Competitive + bonus Start Date: Immediate About Longevity Clinics Longevity Clinics is redefining preventive health and modern ageing. We deliver personalised, medical‑led programs in hormone optimisation, metabolic reset, advanced...
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Customer Support Specialist
vor 4 Wochen
Council of the City of Sydney, Österreich Tesla VollzeitWhat To Expect The Customer Support team are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy by electrifying the owner experience for our rapidly growing customer base. Associate Support specialists are consistently delivering an incredible experience by developing excellent relationships with Tesla...
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Customer Support Specialist
vor 19 Stunden
Council of the City of Sydney, Österreich Tesla VollzeitWhat To Expect The Customer Support team are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy by electrifying the owner experience for our rapidly growing customer base. Associate Support specialists are consistently delivering an incredible experience by developing excellent relationships with Tesla...
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Sr. Network Support Specialist
Vor 5 Tagen
Council of the City of Sydney, Österreich Amazon VollzeitSr. Network Support Specialist (Customer Support) Job ID: | Amazon Commercial Services Pty Ltd At eero we pride ourselves on providing every customer a world‑class experience. Our mission is to make technology in homes and businesses just work – through fast, reliable, secure connectivity. Fixing connectivity in the home is just the start. We’re...
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Sr. Network Support Specialist
Vor 5 Tagen
Council of the City of Sydney, Österreich Amazon VollzeitSr. Network Support Specialist (Customer Support) Job ID: | Amazon Commercial Services Pty Ltd At eero we pride ourselves in providing every customer a world class experience. Our mission is to make technology in homes and businesses just work – through fast, reliable, secure connectivity. Fixing connectivity in the home is, however, just the start....
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Customer Support Specialist
vor 4 Wochen
Council of the City of Sydney, Österreich Clio VollzeitJoin to apply for the Customer Support Specialist role at Clio Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. Summary We...
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Sr. Network Support Specialist
Vor 5 Tagen
Council of the City of Sydney, Österreich Amazon VollzeitSr. Network Support Specialist (Customer Support) At eero we pride ourselves in providing every customer a world class experience. Our mission is to make technology in homes and businesses just work - through fast, reliable, secure connectivity. Fixing connectivity in the home is, however, just the start. We're working on the building blocks of the small...
