Strategic Account Manager

About the Role Join the Square Account Management team and help our merchants grow their business The Account Management team partners with high‑value Australian business owners to help them get the most from Square – offering tailored guidance to help merchants reach their goals. As an Account Manager on our Strategic team, you’ll be at the forefront of helping diverse, dynamic business owners thrive with Square. Reporting to our Strategic lead, your role is all about building meaningful & long‑term partnerships with clients across different industries—understanding their unique needs, crafting innovative solutions, and championing them within Square. In this role, you’ll become a creative problem‑solver, finding ways to tailor our products to suit an array of complex business scenarios. As a trusted advisor, you’ll not only support clients day‑to‑day but also uncover new growth opportunities, expanding partnerships and negotiating win‑win solutions that fuel their success. This is your chance to be a pivotal force in your clients' journeys, advocating for them with decision‑makers and turning their challenges into achievements. You will also identify ways to expand Square's reach with customers and act as an internal advocate for Square's highest‑value sellers. The ideal candidate will have worked in mid‑market account management, business development, consulting, partnerships, sales or sales engineering and will be well‑versed in working with and presenting to senior decision makers, including business owners, IT, finance and operations. They will have experience managing projects with multiple company partners on behalf of customers. Internally at Square, you will work in collaboration with product, engineering, finance, implementation, marketing, legal and sales to ensure successful establishment and growth of our customers. Responsibilities Build partnerships and establish lasting, fruitful relationships with existing sellers to retain and grow our presence with mid‑large market organisations. Take full ownership of your managed book and oversee business prioritisation, contracting, technology strategy and ongoing account management. Discover the challenges and aspiration of sellers within your book, using Square's platform and product portfolio to enable their success through up‑sell and cross‑sell opportunities. Partner with sales colleagues to establish and grow newly on‑boarded, high‑value sellers. Be the "voice of the seller" curating analysis of product performance from your managed book, and provide relevant feedback to inform product roadmap decision‑making. Qualifications 5+ years experience in account management, business development, consulting, partnerships, sales or sales engineering focused on technical products. Experience achieving revenue metric goals. In‑depth experience collaborating internally with partners on complex deals or partnerships. Experience requirements gathering with customers, building business cases for feature development with products teams, while balancing expectations for both parties. Formal sales methodology training. Experience supporting go‑to‑market efforts for new products. Experience in the Hospitality and/or Food & Beverage industry. Equal Opportunity Statement Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to identity or other legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Additional Details Block is a globally distributed company and this role will require working with other employees in multiple time zones. You may be required to perform work outside of normal business as part of this role. Use of AI in Our Hiring Process We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws. Contact us at with hiring practice or data usage questions. Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block. Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self‑custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Sales and Business Development Location Melbourne, Victoria, Australia Privacy Policy #J-18808-Ljbffr