Account Executive

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword – it’s a way of life. The world of work is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Service Cloud (SC) is a cloud‑based customer service application built on the Salesforce platform. SC enables businesses to improve customer service efficiency across channels by creating a single view of a customer’s activity and using tools for field service, web chat, CTI and social customer service. SC helps customer service agents work faster and more productively across phone, email, web chat and social media, improving customer satisfaction and reducing costs. Roles Service Engagement AE – This role focuses on the Contact Center and AI applications in customer service with a particular emphasis on Voice, Digital Engagement, and AI. Field Service AE – This role focuses on the Field Service applications, AI applications, and complementary solutions. You will be responsible for selling our SC products across various industries, playing a pivotal role in showcasing their value and enabling organizations to transform customer experiences. Required Skills and Qualifications Demonstrated success of quota‑carrying, technology solution–based direct sales experience. Proven track record of experience with Field Service or Service Engagement software. Account Planning Strategies: create account plans to retain and grow ACV with existing accounts with a focus on upsell and cross‑sell. Research and Discovery: uncover customers’ current processes, business objectives, and strategic goals based on customer discovery, use cases, and value hypotheses. Solutioning: identifies compelling value propositions that address customer needs by demonstrating an understanding of technology solutions. Customer Communication: interacting with customers in a clear, concise, and timely manner using a variety of communication methods (writing, speech, presentation) and tools (whiteboarding, Slack, Google Slides, Zoom). Resource Application: continuously runs toward results using the full capabilities of available resources and tools. Team Selling: aligns with the full capacities of the account team and partners to support the deal and customer success. Preferred Skills and Qualifications Excellent interpersonal and communications skills. Sales Methodology education. Ability to develop cases and service requirements while crafting and leading strategic alliances. Ability to thrive in a fast‑paced environment. Track record of consistently achieving or surpassing quota. Ability to work with multiple internal teams, govern, inspire, and leverage resources to align with account objectives. Experience will be evaluated based on alignment with the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.). At Salesforce we encourage applications from Aboriginal and Torres Strait Islander peoples, people of all ages, people living with a disability, LGBTIQ+ candidates, and people from multicultural backgrounds. Salesforce Australia is committed to walking together with the Traditional Custodians of this land, Australia’s First Nations peoples, as we forge a path to reconciliation. Please see our Reconciliation Action Plan for more information. Accommodations: If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement: Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. This means that at Salesforce, we believe in equality for all. We believe we can lead the path to equality by creating a workplace that’s inclusive and free from discrimination, assessed on merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint or other classifications protected by law. This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment, discipline, termination, and all other employment practices. #J-18808-Ljbffr