Commercial Support

About the job Commercial Support & Admin Specialist Role Purpose This role provides reliable, high-quality execution support across commercial activities, internal administrative tasks, and data management for the Australian leadership team and the 2026 Transformation Program. As part of the Business Optimisation & Business Support function, the position works closely with the Business Optimisation & Implementation Planner and the Senior Technical Writer. The role ensures that: Commercial tasks (proposals, follow-ups, pipeline updates) are executed accurately and on time Internal administrative and coordination tasks for the Country Manager environment are handled efficiently Monday.com/CRM records are updated, cleansed, and properly maintained Basic documentation tasks are completed under the guidance of the Senior Technical Writer Key Responsibilities Commercial Support Assemble and format proposals, fee letters, and tender packs using approved templates Maintain and update pitch decks and commercial templates based on the latest content Keep the commercial pipeline (leads, opportunities, contacts) updated in Monday.com/CRM CRM & Monday.com Execution Perform regular dashboard and board updates to reflect current status Conduct systematic data cleansing (deduping, fixing errors, standardising names) Maintain opportunity and task status updates, due dates, and simple action tracking Upload and attach documents with correct tagging and version control Support accurate commercial and program-related records to ensure leadership has reliable information Admin & Project Support (Internal & Executive-Facing) Assist with internal administrative tasks for the Business Optimisation & Business Support function and the Country Manager environment, including: Scheduling meetings, coordinating availability, and sending invites Taking and formatting minutes and action lists Building and maintaining lists (stakeholders, attendees, distribution lists) Supporting event-related tasks (workshops, gift lists, RSVPs, follow-ups) Track program deliverables and action items in Monday.com Help prioritise and organise day-to-day administrative requests, especially those from executives Format SOPs, process documents, and guides prepared by the Senior Technical Writer and Business Optimisation & Implementation Planner Upload, tag, and file documents in SharePoint / Knowledge Hub following naming and metadata standards Make template updates (text changes, logo updates, layout refinements) under guidance Draft simple how-to guides or FAQs for review Training Support Assist in training session logistics: Scheduling sessions Sending invites and materials Preparing attendance lists Distribute training documents and links Maintain training registries (attendance, dates, topics) in Monday.com or SharePoint Skills & Experience Experience in commercial administration, executive admin, or project support, ideally supporting senior leaders Experience with CRM systems or Monday.com (or strong ability/willingness to learn quickly) Strong attention to detail in both written content and data entry Excellent written English with a clear and professional tone Ability to manage multiple priorities and shift between commercial tasks and internal admin Proficient in Microsoft 365 (Outlook, Word, PowerPoint, Excel, Teams) Comfortable with documentation, formatting, and following structured standards Willingness to learn basic technical writing practices and apply feedback High level of discretion and professionalism when handling confidential or sensitive information #J-18808-Ljbffr