Digital Product Owner

DIGITAL PRODUCT OWNER (12 months fixed-term contract) – CONSUMER - MELBOURNE OR SYDNEY At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritize care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers. We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community, and feel proud to be a part of an organization doing meaningful work that matters while supporting sustainability, mental health, and well-being. Let’s care for tomorrow, so we can create a better future together, for everyone. About The Role The primary purpose of this role is to manage and enhance online journeys for Allianz Australia customers (direct to consumer as well as insurance brokers) developing and steering the Engagement and Commercial + Personal Injury platform/website roadmap for online touchpoints to meet customer and business needs. Be accountable for the ultimate success of your squad’s outcomes. Maintain the vision, roadmap, goals, plans, and expectations. Lead the development and implementation of a digital journey roadmap in collaboration with product, business, and delivery teams, to ensure alignment with strategic priorities and business outcomes. Develop and maintain a performance framework to enhance digital journey outcomes, driving higher customer and stakeholder engagement, improving Net Promoter Score (NPS), increasing sales of Gross Written Premium (GWP), optimizing cost ratios, and achieving service efficiencies. Lead a cross-functional squad to implement a consistent and integrated digital sales and service strategy, optimising Allianz digital channels to meet revenue and cost targets. Collaborate with other members of the squad to elaborate epics, features and stories, defining acceptance criteria and definition of done. Continually assess digital journey performance to manage and prioritise changes, balancing stakeholder needs and business initiatives, and maintaining a dynamic backlog. Recommend optimizations for end-to-end digital customer journeys, fostering an Agile culture in the organization. Influence others when coordinating and engaging with stakeholders and teams to achieve end-to-end outcomes. Lead larger projects, product and regulatory changes, and any activities that impact customer journeys and experiences. Effectively manage and support the squad to progress the work. Work collaboratively with delivery leads and the squad to deliver backlog and attend all relevant agile ceremonies. Communication and engagement with stakeholders outside of the squad. Work with digital specialists and other key stakeholders to improve digital sales and service experiences and ensure effective delivery for AAL. This is a 12 month fixed-term contract. About You Tertiary qualifications in Marketing, Digital Marketing, Information Technology, or similar. Demonstrated experience as a Product Owner, preferably in a large, regulated business. Extensive experience working with agile ways of working and familiarity with human-centered design techniques. Experience in managing digital journeys and complex projects and roadmaps. Experience in online customer experience, usability trends, and information design. Experience delivering projects using Agile methodologies. Experience in design thinking and customer journey mapping. Proven ability to quickly comprehend and navigate relevant regulatory and/or legislative compliance requirements that impact AAL. Demonstrated evidence of technical proficiency with Adobe or similar MarTech systems, software, databases, planning, reporting, and communication tools. Experience simplifying complex processes and issues, problem-solving, and data-driven decision-making. Ability to communicate a product vision to key stakeholders and teams, developing it into a shaped backlog of key features, user stories, and goals for individual sprints. Proven analytical skills and evidence-based decision-making. Project delivery and knowledge of the software development cycle. A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape. Benefits And Perks Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance. Career Development: Access mentoring, development, and global mobility opportunities for growth and success, including access to over 10,000 learning resources. Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program - own a piece of your employer For more details about our benefits, visit the Allianz Careers site. About Allianz Group Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matters, nurturing a culture grounded in integrity, fairness, inclusion, and trust. We welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations. Adjustments and Support If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation. Join us. Let’s care for tomorrow. #J-18808-Ljbffr