Pre Departure Services Consultant
Vor 7 Tagen
About Us The APT Travel group has an outstanding reputation in the travel industry of delivering 5‑star customer service to our industry partners. With over 90 years’ experience, we deliver life‑enriching journeys to our valued guests. We are looking for detail‑oriented reservation agents to join our team in helping continue to set the benchmark in the industry. THE ROLE Based in the head office in Moorabbin, your role as a Pre‑Departure Services Consultant is to coordinate all documentation and procedures required for our passengers’ upcoming tours. Your duties include, but are not limited to: Issuing Passenger Documentation Packing Merchandise Moving Stock Ad‑hoc Administration Taking Payments Inbound and Outbound Phone Calls Collecting Personal Data Assisting reservations team with queries Assisting Travel Agents with queries (email and phone calls) About You You are passionate about delivering exceptional customer service Understanding of the travel industry and systems is desirable Excellent attention to detail is a must Willingness to learn and aid other departments Ability to multitask and manage various tasks simultaneously Enjoy working in a supportive team environment OUR VALUES Genuine service – we genuinely care about the experience we create for our guests, trade partners and internal stakeholders Better together – we are better when we connect and collaborate, valuing all opinions For tomorrow – we pursue opportunities to grow, embracing change and learning from our mistakes. We choose the long‑term view over short‑term benefits Celebrate the moments – we like to have fun at work and share a positive attitude. We celebrate our successes, no matter how big or small. A win for one of us is a win for all What We Offer Flexible workplace culture with working from home opportunities Monday – Friday: 9‑5, no weekends. Overtime for additional hours worked, if required Paid Parental Leave Comprehensive ongoing training across our destinations and product range Incentives and familiarisation trips to experience our products first hand 4 weeks’ annual leave per year plus a bonus week if requirements are met Family and friends discounted travel Chance to give back via our workplace giving initiatives through our One Tomorrow Foundation Career growth and development opportunities On‑site parking How to Apply If this sounds like the role for you, please click APPLY now and send through your resume and a cover letter outlining your relevant experience. Seniority Level Entry level Employment Type Full‑time Job Function Administrative and Customer Service Industry Travel Arrangements #J-18808-Ljbffr
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Remote Pre-Departure Services Consultant
Vor 7 Tagen
City of Melbourne, Österreich APT Travel Group VollzeitA prominent travel company located in Melbourne is seeking a detail-oriented Pre-Departure Services Consultant. This entry-level full-time role focuses on coordinating documentation and customer service for passenger tours. Ideal candidates will possess excellent attention to detail and a passion for helping others. Employees benefit from a flexible...
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Pre Departure Services Consultant
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City of Melbourne, Österreich APT Travel Group VollzeitPre Departure Services Consultant APT Travel Group About Us The APT Travel Group has an outstanding reputation in the travel industry for delivering 5-star customer service to our industry partners. With over 90 years’ experience, we deliver life enriching journeys to our valued guests. We are looking for detail-oriented reservation agents to join our team...
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Remote-Ready Pre-Departure Services Consultant
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City of Melbourne, Österreich APT Travel Group VollzeitA leading travel firm in Melbourne is seeking a Pre Departure Services Consultant to coordinate documentation for upcoming tours. In this role, you will engage with customers and assist reservations teams, requiring strong attention to detail and a passion for customer service. We offer a flexible work environment, comprehensive training, and opportunities...
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