Pre Departure Services Consultant

vor 2 Wochen

City of Melbourne, Österreich APT Travel Group Vollzeit

Pre Departure Services Consultant APT Travel Group About Us The APT Travel Group has an outstanding reputation in the travel industry for delivering 5-star customer service to our industry partners. With over 90 years’ experience, we deliver life enriching journeys to our valued guests. We are looking for detail-oriented reservation agents to join our team in continuing to set the benchmark in the industry. The Role Based in our head office in Moorabbin, your role as a Pre Departure Services Consultant is to coordinate all documentation and procedures required for our passengers' upcoming tours. Your duties include, but are not limited to: Issuing Passenger Documentation Packing Merchandise Moving Stock Ad Hoc Administration Taking Payments Inbound and Outbound Phone Calls Collecting Personal Data Assisting reservations team with queries Assisting Travel Agents with queries (email and phone calls) About You You are passionate about delivering exceptional customer service An understanding of the travel industry and systems is desirable Excellent attention to detail is a must A willingness to learn and aid other departments An ability to multitask and manage various tasks simultaneously Enjoy working in a supportive team environment Our Values Genuine Service – we genuinely care about the experience we create for our guests, trade partners and internal stakeholders Better Together – we are better when we connect and collaborate, valuing all opinions For Tomorrow – we pursue opportunities to grow, embracing change and learning from our mistakes. We choose the long‑term view over short-term benefits Celebrate the Moments – we like to have fun at work and share a positive attitude. We celebrate our successes, no matter how big or small. A win for one of us is a win for all What We Offer Flexible workplace culture with working from home opportunities Monday‑Friday: 9‑5, no weekends. Overtime for additional hours worked if required Paid Parental Leave Comprehensive ongoing training across our destinations and product range Incentives and familiarisation trips to experience our products first hand Four weeks’ annual leave per year plus a bonus week if requirements are met Family and friends discounted travel Chance to give back via our workplace giving initiatives through our One Tomorrow Foundation Career growth and development opportunities On‑site parking If this sounds like the role for you, please click APPLY now and send through your resume and a cover letter outlining your relevant experience. #J-18808-Ljbffr

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