Claims Service Consultant, Group

Company Description Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Daiichi Life, we’re driven by big ambitions and empower to create better products and services. Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities. Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we’re reimagining insurance. So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer. Benefits Flexible work options Full time, permanent employment Collaborative team with supportive leadership Internal career growth opportunities Sydney CBD office with on‑site gym Job Description A Claims Service Consultant is accountable for supporting customers through claims lodgement and information gathering in order to assess claims. They will also complete tele claims as well as assessing and initiating appropriate support options tailored to the customer’s needs where appropriate. This role is integral to ensuring quality and service standards which enable the functions to meet TAL’s Customer and Claims requirements. In This Role You Will Take calls and help customers lodge claims or check on progress Manage the admin side, entering details, updating systems, and keeping things accurate Assess simple, low‑complexity claims (such as funeral or injury claims) once you’re trained Communicate with advisers and other teams to keep everything moving Make sure everything is done in line with TAL’s policies and service standards Adhere to external regulations (e.g., Privacy and Life Insurance Code of Practice) and all relevant legislation and industry guidelines Liaise closely across TAL Claims and other internal departments to provide support in project work Contribute towards a culture of process improvement Qualifications Previous experience in a similar role within Financial Services or Insurance industry Exceptional customer service skills to ensure agreed service standards are met Well‑developed interpersonal and communication skills, operating with high levels of integrity Ability to build rapport over the phone and demonstrate empathy with customers during difficult times Demonstrated ability to work both in a team and autonomously Excellent analytical skills and methodologies, high attention to detail Good relationship management and negotiation skills Ability to work with change and excellent problem‑solving skills Accurate data input and sound knowledge of MS Office suite Additional Information TAL is one of Australia’s leading life insurers, committed to inclusion and supporting the career growth of our diverse workforce. We’re proud to be: An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change Reconciliation Advocates – Read our Innovate Reconciliation Action Plan We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community #J-18808-Ljbffr