Partner Performance Advisor | 9-Month Secondment
vor 5 Stunden
Partner Performance Advisor 9-Month Secondment Job No: Sydney - Inner Suburbs & CBD | Newcastle | Brisbane - Inner Suburbs & CBD | Toowoomba | Adelaide | Melbourne - Inner Suburbs & CBD | Various Max Term Full Time Insurance Pay Band 4 Drive performance uplift across partnered contact centres Flexible hybrid working with career development support 9‑month Secondment opportunity As a Partner Performance Advisor you’ll support the performance and continuous improvement of our offshore and onshore Customer Service partners. You’ll work closely with stakeholders to ensure contractual outcomes are met and exceeded while driving alignment and engagement across teams. What You’ll Do Support the delivery of contractual SLA KPI and customer experience outcomes across partnered contact centres Drive performance uplift through data insights, stakeholder engagement and continuous improvement initiatives Identify training needs and contribute to capability development across product systems and soft skills Foster alignment between offshore and onshore teams through collaborative ways of working Influence and engage internal stakeholders to optimise performance schedules and scorecards Ensure compliance with internal policies and support risk and complaints management practices What You’ll Bring Proven leadership experience in contact centre environments Strong stakeholder management skills with the ability to influence and collaborate across teams Analytical mindset with the ability to interpret data and identify performance trends Experience in driving performance through coaching, feedback and strategic initiatives Understanding of Assisted Digital tools and the finance/insurance industry (highly desirable) Ability to adapt and thrive in a dynamic fast‑moving environment What You’ll Enjoy Access our award‑winning Shine platform, your central hub for exclusive perks, wellbeing support, career development and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you. Hybrid working, flexible leave, 20 weeks paid parental leave and up to 5 days paid flexible leave annually Paid study support, career breaks, on‑the‑job learning, and a $1000 referral bonus for eligible employees Free wellbeing coaching, a dedicated Employee Council and confidential EAP access Discounts at 400 retailers, insurance savings, gym memberships and reduced super fees Paid volunteer leave, donation matching and unlimited emergency response leave Performance‑based bonuses and Suncorp shares for eligible employees Diversity is celebrated through employee resource groups and inclusive policies for all families. Explore our full benefits: Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible and inclusive culture offering flexible work, career development and internal mobility and building connected relationships amongst our team members and with our customers. If you require any support and adjustments to participate equitably in our recruitment process or in the workplace we encourage you to contact for a confidential conversation. #J-18808-Ljbffr
-
Partner Performance Advisor: 9-Month Secondment
vor 5 Stunden
Council of the City of Sydney, Österreich 9-Month Secondment VollzeitA leading customer service firm in Sydney is looking for a Partner Performance Advisor for a 9-month secondment. The advisor will support the performance of customer service partners, ensuring KPI outcomes and driving continuous improvement. Responsibilities include analyzing data, enhancing training, and engaging stakeholders. Candidates should have...
-
Marketing Manager – Hybrid
Vor 6 Tagen
City of Melbourne, Österreich Bendigo Bank VollzeitA leading Australian bank is seeking Marketing Managers for 9 and 12 month secondment roles. Candidates should have experience in B2B and B2C marketing strategies, preferably in banking or financial services. This role involves developing targeted campaigns and being part of impactful projects to enhance customer value propositions. The role offers flexible...
-
City of Melbourne, Österreich Auto VollzeitA leading Australian employer in Melbourne seeks a skilled Employment Lawyer for a 6-9 month secondment. This role focuses on advising on employment law and industrial relations, working closely with HR and senior leaders to navigate complex workplace matters. The ideal candidate will have 4-8 years of post-admission experience and strong communication...
-
Marketing Manager
Vor 6 Tagen
City of Melbourne, Österreich Bendigo Bank VollzeitWithin the Banks Brand Marketing and Communications (BMC) division our Group Marketing team drive business growth through best-in-class marketing strategies with a customer centred approach. The Group Marketing team operates in an agile manner with a dedicated focus on specific portfolios aligned to the Group Strategy and business objectives. We currently...
-
Executive Assistant
Vor 4 Tagen
Council of the City of Sydney, Österreich American Express Services Europe Limited VollzeitSTAGING / TEST ENVIRONMENT for AMEX Internal purposes only. If you are attempting to apply for a job at American Express, please visit our Career Portal. Job Description - Executive Assistant (9 Month Secondment) ) Description You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways....
-
Outbound Operations Lead
vor 5 Stunden
Council of the City of Sydney, Österreich Kmart Group VollzeitA leading retail company in New South Wales is seeking an Outbound Team Manager for a 12-month secondment. The successful candidate will manage daily operations, ensuring safety compliance and performance targets are met while developing and coaching team members. Experience in logistics and supply chain management is crucial, alongside strong analytical...
-
Procurement Business Partner
vor 2 Wochen
Council of the City of Sydney, Österreich Nuix Discover VollzeitProcurement Business Partner (9-month contract) Join to apply for the Procurement Business Partner (9-month contract) role at Nuix Discover . Get AI-powered advice on this job and more exclusive features. We’re on a mission to be a Force For Good, through our People, Products and Purpose at Nuix. This extends to our People. We’re fiercely passionate,...
-
Strategic Finance Partner
Vor 6 Tagen
Council of the City of Sydney, Österreich Australian Payments Plus VollzeitA leading Australian payments company is looking for a Finance Business Partner to act as a strategic advisor to business leaders. This role involves budgeting, financial planning, and providing insights to enhance business performance. Candidates should possess an undergraduate degree in a relevant field, be CPA/CA qualified, and have at least 5 years of...
-
Commercial Leader: Business Partnering
vor 2 Wochen
Council of the City of Sydney, Österreich Job Details VollzeitA leading company in the financial sector is seeking a Commercial Leader for Business Partnering in Sydney, Brisbane, or Melbourne. This 12-month secondment involves leading commercial activities and collaborating with stakeholders to ensure compliance and risk mitigation. Ideal candidates have strong commercial management experience and stakeholder...
-
Executive Assistant to EGM — 6-Month Secondment
vor 2 Wochen
Council of the City of Sydney, Österreich Commonwealth Bank VollzeitA leading financial institution is seeking an Executive Assistant to EGM for a 6-month secondment in New South Wales. The ideal candidate will have previous executive support experience, strong relationship management skills, and the ability to navigate a fast-paced environment. Responsibilities include managing schedules, supporting team operations, and...
