Customer Assist
vor 18 Stunden
AFG Securities (AFGS) is a division of AFG, focused on the delivery of competitive home loan products for Australian consumers. We pride ourselves on being customer-centric and being a quality, genuine alternative to the big banks. We have a great opportunity for a driven individual to join our growing AFGS team as a Customer Assist & Hardship Officer on a max-term full-time basis. You will play a vital role in the AFG Home Loans experience for our customers and be involved in various aspects of the home loan process from post approval to settlement stage, including minimising the number of managed loans in arrears in a caring and understanding manner. Key responsibilities Contacting home loan customers who have overdue payments and accurate recording of contact and agreements. Conducting hardship assessments through discussion and correspondence with customers experiencing financial difficulty. Negotiation of timely repayment arrangements for clearance of arrears. Assisting with system reporting and data requirements. General administration support. Ensuring compliance with legislative, policy, and procedural requirements. Ability to complete hindsight audit reports on credit decisioning. Instructing Mercantile Agents when necessary. Instructing Solicitors to commence recovery proceedings when necessary. About You The successful candidate will be a self-starter, driven and an excellent communicator. You will be required to demonstrate : Minimum five years collections and / or hardship experience – preferably in banking or home lending environment. Some knowledge of the National Consumer Credit Protection Act in relation to defaults and recoveries. Excellent communication and customer service skills. Professional and friendly phone manner. Strong problem-solving ability and negotiation skills. Ability to multi-task and prioritise. Ability to collaborate with team members. An open mind with a flexible attitude to duties. Ability to learn quickly. Competence in the use of Word, Excel and Microsoft Outlook. Experience with Data Action's Core Banking System advantageous Experience with ZenDesk advantageous About AFG Australian Finance Group (ASX : AFG) is one of Australia's largest mortgage broking groups, founded back in and now employing 300+ staff across Australia. As a category leader, AFG has some 4,000 finance brokers in its network with access to over 10,000 financial products from more than 80 of Australia's leading lenders. Through our broker network, AFG processes around one in 10 of all Australian residential mortgages and manages over $214 billion in residential and commercial finance. In addition to our broker network, AFG has a rapidly growing home loan business, and an expanding footprint in the provision of business lending solutions. At AFG our purpose is to create a fairer financial future for all. Our business prides itself its innovative, entrepreneurial and collaborative culture, which is underpinned by our values of integrity, accountability, customer-centric and team player (IACT). Our teams are intricately engaged across the business, and we encourage people with ideas and a willingness to learn to join us. AFG is committed to our culture. We provide an inclusive workplace where all are welcomed and recognised for their unique ability, regardless of gender, race, religion, disability, orientation, or other identity attribute. #J-18808-Ljbffr
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Customer Assist
vor 17 Stunden
City of Melbourne, Österreich Australian Finance Group VollzeitA major financial services firm located in Melbourne is seeking a Customer Assist & Hardship Officer. This full-time position involves assisting customers through the home loan process, particularly with overdue payments and hardship assessments. The ideal candidate will have a minimum of five years' experience in collections or hardship, excellent...
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Manager, Customer Assist
vor 18 Stunden
City of Brisbane, Österreich People's Choice Credit Union VollzeitPeople's Choice Credit Union – Brisbane QLD Make a difference for customers when it matters most. Are you a people‑first leader who thrives on building capability, supporting vulnerable customers, and driving high‑performance outcomes? People First Bank is seeking an experienced and passionate leader for our Manager, Customer Assist role—to lead our...
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City of Melbourne, Österreich People'S Choice VollzeitA leading mutual bank in Australia is seeking a Customer Assist Officer on a full-time fixed term basis until September . The role focuses on supporting customers in financial hardship through empathetic communication and effective negotiation. Candidates should have experience in collections or hardship, strong communication skills, and an ability to manage...
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Empathetic Customer Assist Leader | Hybrid Role
vor 18 Stunden
City of Brisbane, Österreich People's Choice Credit Union VollzeitA leading financial institution in Brisbane is seeking a passionate Manager, Customer Assist to lead the Customer Assist, Hardship, and Administration teams. This role involves fostering a customer-centric culture while providing operational leadership and support. The ideal candidate will possess proven leadership experience, strong communication skills,...
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Customer Service Officer
vor 2 Wochen
Melbourne, Österreich Holmesglen VollzeitJoin to apply for the Customer Service Officer - Holmesglen Assist role at Holmesglen 1 day ago Be among the first 25 applicants Join to apply for the Customer Service Officer - Holmesglen Assist role at Holmesglen Holmesglen Institute is a leading provider of vocational and higher education in Victoria, with over 40 years of experience and 140,000...
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Tech Assist
vor 2 Wochen
City of Brisbane, Österreich Macquarie Group VollzeitJoin to apply for the Tech Assist role at Macquarie Group in Brisbane. We are looking for a Tech Assist member to help provide a superior approach to customer service and join our Brisbane Technology team as an IT Tech Assist. As a customer‑facing team, we are motivated to continually improve our services and are passionate about creating an outstanding...
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Customer Assist Officer
Vor 5 Tagen
City of Brisbane, Österreich People's Choice VollzeitAbout the role Full-time, fixed term contract until September 2026 At People First Bank, we know that life can take unexpected turns and that unplanned events can happen, and this can lead to our customers struggling to meet their loan or credit card commitments. As the Customer Assist Officer, you support and proactively work with our customers to come up...
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Fraud Assist Analyst
vor 4 Wochen
City of Melbourne, Österreich NAB VollzeitFraud Assist Analyst – Call Centre Full‑time, 12‑month fixed‑term contract supporting NAB customers impacted by fraud. Rotating shifts covering Monday‑Friday 10 am‑10 pm, Sunday‑Thursday 10 am‑10 pm, or Tuesday‑Saturday 10 am‑10 pm, depending on business demand. Work first 12 weeks full‑time in‑office for training, then...
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Tech Assist
vor 2 Wochen
City of Brisbane, Österreich Macquarie Bank Limited VollzeitHelp provide a superior approach to customer service and join our Brisbane Technology team as an IT Tech Assist member. As a customer facing team, we are motivated to continually improve our services and are passionate about creating an outstanding customer experience. At Macquarie, our advantage is bringing together diverse people and empowering them to...
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Tech Assist
vor 1 Woche
City of Brisbane, Österreich Macquarie Bank Limited VollzeitHelp provide a superior approach to customer service and join our Brisbane Technology team as an IT Tech Assist member. As a customer facing team, we are motivated to continually improve our services and are passionate about creating an outstanding customer experience. At Macquarie, our advantage is bringing together diverse people and empowering them to...
