Admin and Customer Service Officer

**We do this to better understand how visitors use our site and to offer you a more personal experience. Please see our for more information.****About Toll Group**At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.**Shape the future of Defence logistics with Toll Group.**We’re looking for skilled **Admin & Customer Service Officer** you’ll be responsible for accurate data entry, document control, reporting support, and frontline customer service activities that contribute to efficient warehouse and distribution operations.Based at **Royal Military College** in the **ACT** you’ll act as a critical key point of contact for internal teams and external Defence stakeholders, the Admin and Customer Service Officer ensures that queries, escalations, and routine communications are managed professionally and in a timely manner. The role also ensures alignment with contract KPIs, compliance requirements, and system integrity across all administrative and customer-facing functions.When you join Toll Group, you’re not just taking a job – you’re joining a global team of more than 16,000 people driven by one shared purpose: to deliver what matters.We offer:* Industry-leading training and career development.* Supportive, inclusive teams with approachable leaders.* Opportunities to grow across a global logistics network.* A role where your insights have national impact.**How you’ll make the right impact**As an **Admin & Customer Service Officer**, you’ll play a key role in ensuring our Defence logistics operations run efficiently and in line with contract expectations. Reporting to the Operations Manager, you will:* Coordinate and deliver day-to-day administrative and customer service support to operational teams* Maintain accurate records, forms, registers, and databases in line with contract and audit requirements* Provide frontline customer service support for inbound enquiries, complaints, and order tracking requests* Generate standard reports and assist in preparation of formal documentation (e.g. meeting packs, activity trackers, KPI reporting inputs)* Follow defined procedures for document control, data entry, and query management, escalating where necessary**What you’ll bring**We’re looking for motivated professionals who bring:* Minimum 3 years’ experience in an administrative, customer service, document controller or logistics support role* Experience working in a logistics, warehousing or Defence-related environment (preferred)* Proficient in Microsoft Office Suite (Excel, Word, Outlook, SharePoint) and ability to work with ERP/WMS platforms* Strong written and verbal communication skills* Well-organised and able to prioritise tasks in a fast-paced operational environment* Ability to maintain confidentiality, accuracy, and professionalism in all interactions* Knowledge of and experience with ISO9001 Quality Management System requirements relating the management and control of documentation and records (preferred)* Previous experience managing, controlling, developing and continuously improving document control systems**Eligibility to make the grade**To apply for this role, you must:* Be an Australian Citizen.* Be eligible to obtain and maintain an **AGSVA Defence Security Clearance** (Baseline or higher).* Be prepared to undertake pre-employment checks including criminal history, medical, and other background assessments.**Next Steps**Submit your resume and a brief cover letter outlining your experience and what motivates you to work with us via the “apply ” link.Apply now and help deliver what matters – directly supporting Australia’s Defence capability.We're on a mission to help move the businesses that move the world. With over 130 years' experience, Toll Group, proudly part of Japan Post, operates an extensive global logistics network, covering road, air, sea and rail across 500 locations in more than 27 countries.We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow through curiosity, with industry-leading training, alongside talented experts. Play a vital role to deliver what matters while taking on diverse challenges and new responsibilities to move you, our customers and our world further.Visit to learn more.#J-18808-Ljbffr