Customer Service Officer
vor 3 Wochen
Customer Service Officer – Bruce, ACT Location: Canberra, ACT Company: BGIS, Healthcare Client Employment Type: Full-Time, Permanent, On-Site Salary: $65,000 per year plus superannuation Immediate Start We acknowledge the Traditional Custodians of the land on which we work, and pay our respects to Elders past, present and emerging. About BGIS BGIS is a global leader in integrated facilities management, delivering innovative and sustainable solutions across industries. We pride ourselves on safety, efficiency, and operational excellence. Purpose of the Role BGIS is seeking a dedicated Customer Service Officer to support a critical healthcare environment. Reporting to the Operations Centre Team Leader in Adelaide, you will manage client requests, coordinate service delivery, and ensure compliance with OHS & E standards. The ideal candidate is adaptable, resilient, and enjoys working in a small team focused on day-to-day client service operations. Key Responsibilities Answer and manage incoming client calls and inquiries promptly. Lodge work requests via CMMS and coordinate with service providers. Maintain accurate records, data entry, and reporting of service requests. Handle complaints professionally and maintain strong stakeholder relationships. Ensure compliance with OHS & E policies and BGIS business systems. Support a small team while fostering a positive and collaborative environment. Essential Qualifications, Experience & Skills Proven experience in a Customer Service Centre environment. Strong professional telephone manner, attention to detail, and communication skills. Proficiency in Word, Excel, Outlook, and CMMS platforms. English proficiency: CEFR level B2 or above. High School Certificate or equivalent. Flexibility and resilience to handle a challenging team and environment. Proof of COVID vaccination and up-to-date immunisations. Desirable Certificate IV in Customer Service. Experience in Facility Management or trade service coordination. Workplace Flexibility This is an on-site role at a Canberra healthcare facility, with fortnightly shifts rotating between 8am–4pm and 12–8pm, Monday to Friday. Occasional public holiday work applies with penalty rates. Why Join BGIS? AFR Best Places to Work 2024 & 2025 Winner of Inspiring Workplaces Award 2025 Health perks including EAP, wellness programs & vaccinations Career progression through internal mobility & secondments Paid volunteer days and community support initiatives Work180 accredited for gender equality and inclusion How To Apply If you are a proactive and customer-focused professional looking to join a supportive, high-performing team in a critical healthcare environment, we’d love to hear from you BGIS is an equal opportunity employer and encourages applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ+ individuals, and people from culturally diverse backgrounds. Eligibility Applicants must have full working rights in Australia. Apply now to be part of a workplace that values diversity, safety, and continuous innovation. Explore more opportunities at #J-18808-Ljbffr
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Admin/Customer Service Officer
vor 3 Wochen
Canberra, Österreich Randstad VollzeitAre you a motivated and organised administrator with a passion for customer service? Our client, a respected Waste Management company located in Queanbeyan, is seeking a Customer Service Administrator to join their team on a casual on-going, full-time basis. This is a fantastic opportunity to take the next step in your career, with a company that values...
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Admin/Customer Service Officer
vor 3 Wochen
South Canberra, Österreich Randstad Australia VollzeitAdmin/Customer Service Officer – Randstad Australia Are you a motivated and organised administrator with a passion for customer service? Our client, a respected Waste Management company located in Queanbeyan, is seeking a Customer Service Administrator to join their team on a casual on‑going, full‑time basis. About The Role As the Customer Service...
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Admin/Customer Service Officer
vor 2 Wochen
South Canberra, Österreich Randstad Australia VollzeitAre you a motivated and organised administrator with a passion for customer service? Our client, a respected Waste Management company located in Queanbeyan, is seeking a Customer Service Administrator to join their team on a casual on-going, full-time basis. This is a fantastic opportunity to take the next step in your career, with a company that values...
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Admin and Customer Service Officer
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Canberra, Österreich Toll Group Vollzeit**We do this to better understand how visitors use our site and to offer you a more personal experience. Please see our for more information.****About Toll Group**At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We...
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