Senior Payroll Consultant

Senior Payroll Consultant ReadyTech Parramatta, New South Wales, Australia About us Making a meaningful difference with mission‑critical software that empowers communities to thrive. ReadyTech is an ASX‑listed company offering stable growth and a diverse customer base. We provide an inclusive environment that focuses on community service, solves real problems, and delivers technology solutions across multiple markets. The Key Accountabilities Ensure payrolls are processed in line with relevant legislation, accurately and on time Pay the right people the right amount at the right time Understand each customer’s individual payroll requirements and execute accordingly Maintain customer satisfaction (CSAT) Keep up to date with payroll and related industry knowledge Maintain customer records on internal systems The Key Responsibilities Responsible for end‑to‑end management of payroll functions for managed service clients Process payrolls ensuring compliance with current legislation (Superannuation, PAYG, Payroll tax, etc.), checking and reconciling payroll reports before sending to clients for verification Perform calculations and reconciliations that are correct and compliant Respond professionally and accurately to clients within required time frames and agreed service levels Provide accurate, clear and concise factual information to customers Own your portfolio of clients and process payrolls in line with ReadyTech’s internal and client procedures to meet individual client expectations Provide back‑up portfolio / team support when required, ensuring all SLA’s are met Gather insights from clients on changing business needs and work with CSMs to recommend solutions to minimise churn Ensure the client contacts are informed and communicated with regularly on updates to legislation, product enhancements or fixes & changes, including system navigation as required Hold clients accountable to ensure SLA’s are achievable and expectations are met Invoice and charge customers correctly for services provided, in line with service agreements and other agreed support charges Build and manage superior relationships with clients and have a proactive approach to delighting our customers Assist clients to maximise system features and functionality as required Execute user acceptance testing on payroll related features and functions as required by IT or product for enhancements, releases or fixes Identify and contribute to continuous process improvement strategies, including the maintenance of procedure documents, checklists and other support documents Actively take ownership of your own learning and development plan, attend and participate in internal training, and utilyse the learnings to ensure competence in core skills as defined by your leader Identify opportunities to improve our service offering and client experience Maintain and update systems (CRM and BPO), process documentation, schedules, checklists, timetables and any other client‑related documents for smooth operation of the payroll function Share knowledge and collaborate with other teams / team members to promote best practice and consistency both internally and for our customers Raise and follow up on issues / enhancements requiring internal team support, making sure the client is updated at all times on expectations of deliverables and timings Ensure that client data integrity is maintained and protected. Escalate issues as appropriate Other duties or projects as required Adhere to the Company Assurance program ISO27001 Demonstrate and model the ReadyTech values Attend operational meetings with clients as required The Key Requirements Extensive payroll processing experience in a high‑volume environment Payroll metric experience and expertise in award interpretation (e.g., Nurses and SCHADS awards) Strong analytical and problem‑solving skills Excellent time‑management and prioritisation abilities Ability to deliver against tight deadlines Positive attitude, team player, yet able to work autonomously Attention to detail Excellent written and verbal communication skills Strong relationship‑building skills and a focus on customer service ethics Intermediate to advanced Excel skills Proactive, self‑starter, results‑driven with a can‑do attitude Adaptable and able to embrace change Sound knowledge of payroll legislation, EBA and award interpretation across multiple states Diplomacy and pride in work quality Sound compliance knowledge (legislation) Sound technical payroll knowledge Understanding of EBA awards & interpretation Experience with payroll systems and how to use them Managing multiple payrolls and frequencies Experience processing in high‑volume environments Portfolio management skills Experience with various data collection methods for payroll processing Experienced in working as part of a high‑performing team Exposure to varying industries, payroll sizes and complexities Exposure to identifying and resolving customer requests in a service environment High level of computer literacy Why you should become a ReadyTecher A day off for your birthday – hip hip hooray Additional 4 days of leave each year ReadyTech awards each quarter with the chance to win flights and accommodation to Hamilton Island Hybrid work, with in‑house baristas via the Ready Beans team Access to Sonder – a technology‑driven platform supported by safety, medical and mental health experts (24/7) Paid parental leave Additional paid leave for miscarriage, endometriosis and menopause Volunteer leave Flu vaccinations And plenty of ReadyTech merch drops along the way Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Human Resources EEO Statement ReadyTech is proud to be an equal‑opportunity employer that celebrates our diversity of race, beliefs, sexual orientations, gender identities, age, disability status, marital status and more – so that everyone feels they belong. As part of our commitment to ensuring a safe and secure working environment for all employees and in compliance with Australian regulations, please note that if selected for this role, you will be required to complete a comprehensive police check and an Australian working rights check. Next Steps If you are ready for anything, please apply today. Should your application progress to the next stage, we will send you testing to complete as part of the application process. #J-18808-Ljbffr