Senior Manager, Key Accounts
vor 2 Wochen
Join us to apply for the Senior Manager, Key Accounts role at Americold Logistics, LLC. Join the Cold Chain That Feeds the World. For over 120 years, Americold has connected producers, processors, distributors, and retailers to ensure food stays safe, fresh, and accessible. With 240+ facilities across four continents and 14,000+ team members, we’re a global leader in temperature‑controlled logistics. Our mission is to help our customers feed the world – and we’re looking for people who share that purpose. We value customer service, innovation, and inclusion, and we invest in our people’s growth and well‑being. If you’re ready to make a meaningful impact in a company that puts people first, Americold is the place for you. What You’ll Do Build and maintain strong relationships with Americold customers Lead quarterly business reviews and customer engagement programs to ensure service excellence. Collaborate with internal teams (BD, Finance, Marketing, Operations, Transport) to deliver best‑in‑class solutions. Track and report service‑level KPIs both internally and externally. Drive continuous improvement initiatives for operational efficiency and customer experience. Support tender processes, negotiate and renew contracts with customers. Act as a key stakeholder in new operational go‑lives, ensuring smooth transitions. Manage customer rate review processes to ensure accuracy and compliance. Ensure all service charges and accessorial services are fully recovered. Utilise business systems and tools (Salesforce) to maintain governance and reporting standards. What Experience and Education Do You Need? Build and manage a strong pipeline of prospective customers aligned with market opportunities. Lead business reviews and customer engagement to ensure service alignment and satisfaction. Collaborate across BD, Finance, Ops, Marketing, and Support to deliver high service levels. Monitor and report service KPIs to customers and internal stakeholders. Drive quarterly business reviews and stakeholder engagement at all levels. Support tenders, contract negotiations, and renewals for client accounts. Oversee smooth operational go‑lives and post‑implementation performance. Lead continuous improvement initiatives for service and efficiency. Manage rate reviews and ensure accurate billing and service charge recovery. Use Salesforce and governance tools (e.g., Korn Ferry Sell) to support business processes. What We Offer Competitive salary and incentive programs Fitness Passport Career development and training opportunities (LinkedIn Learning, Americold learning platforms) Novated leasing Corporate traveller discounts Hybrid working opportunities and the equipment to work remotely Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The Company makes reasonable accommodations according to applicable law. U.S. Only: Americold offers a range of benefits, including medical/dental/vision insurance, STD/LTD coverage, 401(k) with Company match, FSA, life insurance, EAP, and paid time off, some of which may vary depending on the particular position and whether it is covered by a collective bargaining agreement (CBA). Seniority level Mid‑Senior level Employment type Full‑time Job function Sales and Business Development Industries Transportation, Logistics, Supply Chain and Storage #J-18808-Ljbffr
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