Customer Success Manager

Senior Talent Acquisition Specialist @ SS&C Technologies Customer Success Manager Location : Sydney, Australia | Hybrid Get To Know Us SS&C Intralinks is the leading worldwide Fintech SaaS solution for the global banking, deal‑making and capital markets communities. Our industry‑leading technology enables the secure flow of information, empowering the largest banks and companies around the world to execute deals more productively, safely, and with complete confidence. At SS&C Intralinks, we develop relationships with both Advisory (Investment Banks & Law Firms) and Corporate Development professionals (Fortune 1000 corporate dealmakers). We provide business value to customers by providing solutions that enable mission‑critical mergers, acquisitions, divestitures, capital raises and corporate restructuring, and other strategic transactions. About the Team The global Customer Success team is integral in creating long‑term value for Intralinks’ customers and ensuring their success with our technology. The team is highly regarded as trusted advisors that guide and advocate for our extensive portfolio of customers in industries such as Banking & Securities, Alternative Investments and more. Working closely with customers, the Customer Success team plans SaaS implementations, on‑boardings, trainings and ongoing support. The team also identifies opportunities and challenges through customer engagement and takes action to help resolve issues, drive adoption and foster increased value for the customer. Overview The Customer Success Manager (CSM) works with customers as the main point of contact for new and ongoing implementations. The CSM will act as a subject‑matter expert to drive a positive customer experience through the onboarding process and ongoing support throughout the customer’s project lifecycle. The CSM will work closely with the Intralinks Sales team as well as collaborate with many other internal groups. The CSM will work under the guidance of other CS professionals and will apply best practices, or company policies and procedures to execute work and resolve routine issues. Why You Will Love It Here Flexibility : Hybrid Work Model Your Future : Income Protection Insurance & Salary Continuance Work/Life Balance : Generous Bereavement & Compassionate leave Your Wellbeing : Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance Diversity & Inclusion : Committed to Welcoming, Celebrating and Thriving on Diversity Training : Hands‑On, Team‑Customized, including SS&C University Extra Perks : Discounts on fitness clubs, travel and more What You Will Get To Do Drive excellent customer experience. Execute successful customer onboarding and implementation of customer projects. Determine appropriate project features and functionality and liaise with key contacts throughout the entire engagement with the customer. Develop familiarity with concepts, practices, and procedures in the M&A and Alternative Investments environments. Manage customer relationships and expectations together with the Sales team. Collaborate internally with various teams like Support, Technical Support, Engineering and Product to facilitate customer requests, issue troubleshooting and product improvement. Occasional business travel will be required for on‑site customer engagement and company events. What You Will Bring Able to work independently in a fast‑paced office environment. Solid presentation skills, communication skills, technical acumen, and problem solving skills. 3+ years experience providing customer service in a SaaS environment. Fluency in English a must; additional regional languages are an added advantage. Bachelor’s Degree preferred. We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense. Thank you for your interest in SS&C If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ #J-18808-Ljbffr