Customer Contact Officer
vor 3 Wochen
Applications are now open for our January 2026 intake Serco is a place where you can grow Join a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity and reward. We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including: 100% work from home or the potential to work from our Dandenong contact centre (VIC) Access to our extensive benefits including our rewards and discounts program A friendly and diverse team with inclusivity and care at the heart of everything we do Support from a dedicated team of trainers, coaches and team leaders, with comprehensive training and ongoing development to build your skills and confidence Access to Sonder, our 24/7 Employee Assistance Program, for you and your family. Make an impact at Serco Join our team representing a Federal Government agency that supports more than 600,000 Australians, including people living with disability. You’ll be part of an organisation delivering meaningful services in an environment that values challenge, opportunity and reward. We’re proud to foster an inclusive workplace where everyone, including individuals with disabilities, can thrive and contribute their unique skills. As a Customer Contact Officer, you’ll make a real difference in the lives of people with disability by: Responding to inbound calls and email inquiries regarding support and services associated with our client’s public service Navigating operating procedures and knowledge articles to provide timely and accurate information to customers regarding our client’s public service Summarising customers interactions in writing in our operating systems Serco is a place for you If you’re passionate about delivering great customer service and keen to grow in a supportive environment, this could be the role for you We’re looking for people who have: Clear written and verbal communication skills Empathy, resilience and a genuine desire to help others A willingness to learn how to navigate multiple screens and information systems… we support your development, so you’ll be ready and confident from day 1 Comfort working within structured procedures and guidelines To be eligible, you must be an Australian citizen and be willing to: Complete pre-employment checks, including security and police clearance Provide evidence of a safe, private workspace at home (photo required) Complete a short skills assessment and attend an information session about working in a virtual contact centre Are you ready to do important work that really matters? At Serco, we bring together the right people, the right technology and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges. We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand and Hong Kong. Our work offers unique opportunities to apply and grow your skills across our core capabilities in Health, Defence, Maritime, Justice and Community Services. We actively welcome and advocate for people with disabilities and are committed to providing a comfortable, accessible and supportive work environment for everyone. If you require any modifications or reasonable adjustments to complete this stage of the recruitment process, please contact us at *************@serco-ap.com or call . A member of our team will be in touch to assist you. #J-18808-Ljbffr
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Remote Customer Contact Officer – Public Services
vor 3 Wochen
Melton, Österreich Serco VollzeitA leading service provider is seeking a Customer Contact Officer in Melton, Victoria. You will make a real difference in the lives of people living with disabilities by responding to inquiries about support services while working in a flexible environment. Ideal candidates will possess strong communication skills and a genuine desire to help others....
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Library Customer Service Officer
vor 4 Wochen
Melton, Österreich Melton City Council VollzeitJoin to apply for the Library Customer Service Officer role at Melton City Council Part Time Fixed Term Position – November 2025 to July 2026 Band 3 – Salary Range $69,868.53 to $73,701.99 per annum Pro Rata + 12% Super Salary offered will depend on level of skills and experience. Why join Melton City Council? Melton City Council is proud to serve one of...
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Team Leader, Customer Support
vor 4 Wochen
Melton, Österreich Melton City Council VollzeitTeam Leader, Customer Support Band 6 - Salary Range $97,926 to $106,637 per annum + 12% Super + ADO Salary offered will depend on level of skills and experience. Why join Melton City Council? Melton City Council is proud to serve one of Australia’s fastest-growing and most diverse communities. We are a forward-thinking local government committed to...
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Showroom Lead
Vor 3 Tagen
Melton, Österreich Hewitt and Whitty Pty Ltd VollzeitA leading power equipment dealership in Melton is looking for a full-time Showroom Manager with a focus on sales and customer service. The ideal candidate will have experience in selling brands like STIHL and will oversee showroom operations and stock management. A friendly personality and willingness to learn are essential. A forklift license is a plus....
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Freedom of Information
Vor 3 Tagen
Melton, Österreich Melton City Council VollzeitFreedom of Information & Legal Support Officer Band 6 - Salary Range $97,925 - $106,637 per annum + 12% Super + ADO Salary offered will depend on level of skills and experience. Be part of something new This is a brand-new role at Melton City Council that has been created to support our growing community and evolving strategic priorities. This is a great...
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Melton, Österreich Hewitt and Whitty Pty Ltd VollzeitSTIHL Dealership retail sales Showroom manager Customer service Melton Power Equipment (Hewitt & Whitty Pty Ltd) is a trusted business in the service & supply of power equipment & farming inputs in the greater Melton Region. Having began as a family business in 1938, we continue that proud tradition of focusing on & supporting our customers & clients with...
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Health and Wellbeing Project Officer
vor 4 Wochen
Melton, Österreich Melton City Council VollzeitHealth and Wellbeing Project Officer – Melton City Council Permanent full‑time position (Fixed Term until 31/12/26). Band 5 – Salary $81,006‑$93,280 per annum pro rata +12% super + ADO. Why join Melton City Council? Join a forward‑thinking local government committed to innovation, inclusion and excellence. We deliver high‑quality services,...
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Community Programs Officer
vor 4 Wochen
Melton, Österreich Melton City Council Vollzeit$81,006 to $93,280 per annum + 12% Super + ADO Band 5 - Salary Range $81,006 to $93,280 per annum + 12% Super + ADO Salary offered will depend on level of skills and experience. Why join Melton City Council? Melton City Council is proud to serve one of Australia’s fastest-growing and most diverse communities. We are a forward-thinking local government...
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Respectful Relationships Liaison Officer
vor 3 Wochen
Melton, Österreich Department of Education Victoria VollzeitDepartment of Education Victoria – Melton VIC About the Department The role of the Department of Education is to support Victorians to build prosperous, socially engaged, happy and healthy lives. It does this by supporting lifelong learning and healthy development, strengthening families and helping to equip people with the skills and knowledge for a 21st...
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Chief Financial Officer – Melton City Council
vor 3 Wochen
Melton, Österreich Davidson VollzeitExecutive leadership role driving financial sustainability and commercial initiatives Shape strategy across finance, technology, procurement, and enterprise project governance Maximise community value through driving improvements and best practice. The City of Melton is one of the fastest growing local government areas in Australia. With a diverse and...
