Housing Manager | HOMES NSW | Northern District

vor 1 Woche


South Lismore, Österreich NSW Department of Communities and Justice Vollzeit

Housing Manager – Northern District (HOMES NSW) Location: Tweed Heads & Lismore Employment type: Full Time Salary: $113,266 pa – $125,720 pa (plus superannuation and annual leave loading) Benefits: Generous leave entitlements including flex leave; Opportunities for learning, development and career progression. Job Overview: Housing Manager manages the day‑to‑day work of client service teams, providing direction, support, guidance, advice and feedback to team members. The role leads a small team of front‑line staff who assist people experiencing housing stress, homelessness and other issues that impact a person’s housing. The Housing Manager also reviews operational data and reports and facilitates the delivery of quality outcomes, including customer‑centred service delivery, strong partnerships for impact and a thriving and empowered workplace. What You’ll Do The Housing Manager will monitor and contribute to the overall development and management of housing operations across access and tenancy management in areas with high public housing concentration and social disadvantage. The role establishes and maintains a range of networks with clients and service providers, both internal and external stakeholders, to achieve client expectations and continuous improvement in service delivery. It requires expert advice, coaching and support to direct reports to ensure all team members are productive in a safe working environment. What We’re Looking For Ability to work independently and within a team environment to manage your own work and the team priorities, and to support others to achieve their work goals. Ability to assist Senior Client Service Officers and Team Leader – Tenancy with complex service issues and policy interpretation. Ability to establish and maintain relationships with internal and external stakeholders. A commitment to a culture of teamwork, excellence and continuous improvement. A strong commitment to customer service including an empathic approach to clients that is outcome focused. Possession of a minimum Provisional 2 NSW Driver’s Licence and willingness to travel to and work with clients in their home and in the community (corporate vehicle provided). Application Details: Attach an up‑to‑date resume (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the following requested questions: Describe a time you have led a group of staff who can be exposed to traumatic stories from clients. What have you done to manage staff wellbeing while ensuring service delivery is maintained? This role involves managing staff who are working with vulnerable families who have high expectations that cannot always be met immediately. Describe a time you have worked with a staff member in this situation and explain how you motivate them. Application closes: 11:59 pm AEST Sunday, 14 December 2025 Inclusion and Diversity The NSW Department of Communities and Justice welcomes applications from people with disability, Aboriginal and Torres Strait Islander people, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups. For more information about inclusion and diversity, visit the DCJ website. #J-18808-Ljbffr



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