Housing Manager | HOMES NSW | Northern District

Housing Manager 7/8 HOMES NSW | Northern District Location: Opportunities Available in Tweed Heads & Lismore Employment type: Full Time Opportunities Available Grade: Clerk Grade 7/8 Salary: $113,266 pa - $125,72 pa plus superannuation and annual leave loading Generous leave entitlements including flex leave Opportunities for learning, development and career progression Your role Housing Services is a portfolio area under the Homes NSW umbrella. Homes NSW is a newly established division within the Department of Communities and Justice (DCJ) with the vision to deliver quality homes and services that change lives and end homelessness. Homes NSW brings together the housing and homelessness functions of DCJ, the NSW Land and Housing Corporation (LAHC), Aboriginal Housing Office (AHO) and key worker housing functions from across government under one roof. The Housing Manager manages the day‑to‑day work of client service teams, providing direction, support, guidance, advice, and feedback to team members. This role leads a small team of front‑line staff who provide assistance to people experiencing housing stress, homelessness and other issues that impact a person’s housing. The Housing Manager also reviews operational data and reports and facilitates the delivery of quality outcomes including customer centred service delivery, strong partnerships for impact and a thriving and empowered workplace. What You’ll Do The Housing Manager will be required to monitor and contribute to the overall development and management of housing operations across access and tenancy management in areas with high public housing concentration and social disadvantage. As well as establish and maintain a range of networks with clients, service providers including internal and external stakeholders to achieve our client expectation and continuous improvement in our service delivery. It also requires you to provide expert advice, coaching and support to direct reports to ensure all team members are supported to improve productivity in a safe working environment. What We’re Looking For Ability to work independently and within a team environment to manage your own work and the team priorities, and to support others to achieve their work goals. Ability to assist the Senior Client Service Officers and Team Leader – Tenancy with complex service issues and policy interpretation. Ability to establish and maintain relationships with internal and external stakeholders. A commitment to a culture of teamwork, excellence, and continuous improvement. A strong commitment to customer service including an empathic approach to clients that is outcome focused. Possession of a minimum Provisional 2 NSW Driver’s Licence and a willingness to travel to and work with clients in their home and in the community (a corporate vehicle will be provided for travel). Got a question? For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Justine Niven at or via: . If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please reach to Robbie Chiplen via: or . Visit Recruitment adjustments on the DCJ website to learn more. What We Offer A challenging and rewarding career Flexible, autonomous work environment Competitive pay and conditions Training and development opportunities to build and maintain capabilities Health & Wellbeing and Employee Assistance Programs. We do work that really matters Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We’re focused on breaking, rather than managing, disadvantage. It’s work that really matters. Requirements Click apply, attach an up-to-date resume (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role: Describe a time you have led a group of staff who can be exposed to traumatic stories from clients. What have you done to manage staff wellbeing while ensuring service delivery is maintained? This role involves managing staff who are working with vulnerable families who have high expectations that cannot always be met immediately. Describe a time you have worked with a staff member in this situation and explain how you motivate them. Applications close: 11:59 pm AEST Sunday December 14, 2025 Inclusion and Diversity lies at the heart of how we recruit We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups. To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website. Other Information A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. For more information visit Your recruitment journey on the DCJ website. Thank you for your interest in this role. We look forward to receiving your application. To keep up with recruitment opportunities at DCJ, follow us on Facebook: The Welcome Experience Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page. #J-18808-Ljbffr