Senior Claims Service Consultant

Add expected salary to your profile for insights Senior Claims Consultant – Customer and Operations - Brisbane At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers. We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well‑being. Let’s care for tomorrow, so we can create a better future together, for everyone. About the role Handle a portfolio of claims from start to finish, keeping clear communication with customers and ensuring accurate processing within your authority. Follow AAL’s Claims Management Process and stay updated on relevant legislation to make fair, consistent, and compliant decisions throughout each claim. Review and authorise payments for team members within delegated authority, ensuring compliance with AAL standards to minimise leakage and control claim costs. Help develop team skills by coaching colleagues and maintaining strong, positive relationships with internal teams and external stakeholders. Comply with the General Insurance Code of Practice by following processes and tailoring your communication to meet customer needs effectively. About you 3 to 5 years of experience in claims management with a strong understanding of technical claims concepts and processes. Experienced in handling large loss property claims across multiple insurance products in collaborative teams. Strong at organising and prioritising work, spotting details, interpreting complex information, and communicating clearly with empathy and professionalism. A passion for leveraging emerging technologies to stay ahead in a fast‑changing digital world. Previous Catastrophe claims experience highly regarded. Benefits and perks Inclusive Culture: Join a supportive, open‑minded team focused on customer outcomes, bringing your authentic self to work every day Flexible Work‑Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance. Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources. Financial and Well‑being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program‑own a piece of your employer For more details about our benefits, visit the Allianz Careers site. About our culture We care about everything that makes you, you. We believe in a workplace that celebrates inclusion and equal opportunity, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the unique perspectives and talents they bring to work. We’re committed to fostering an environment where everyone belongs and can thrive and reach their fullest potential. Adjustments and support If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation. Join us. Let’s care for tomorrow. #J-18808-Ljbffr