Customer Experience – Momentum Specialist

Vor 4 Tagen

Council of the City of Sydney, Österreich RESINC Solar Vollzeit

Customer Experience – Momentum Specialist Customer Experience – Momentum Specialist Why You’ll Love This Role If you’re passionate about helping customers, love problem-solving, and want to be part of Australia’s fast‑growing renewable energy sector, this is a rewarding opportunity to join an industry leader. As a Momentum Specialist, you’ll be the friendly expert who connects with customers right after their solar installation – empowering them to understand their system, maximise their savings, and feel confident in their decision to go solar. Your support directly reduces future issues and ensures customers experience exceptional value from day one. This is a customer‑facing role with genuine purpose: you’ll help people save money, reduce energy stress, and feel confident using renewable technology. What’s In It For You $60,000 base salary + incentives Make a meaningful difference by educating homeowners about renewable energy and savings Full training provided – no solar experience required Weekly coaching and development sessions to help you thrive Clear career pathways within Customer Experience, Operations, or Energy Advisory Join a supportive, people‑first team where your impact is recognised Be part of a values‑driven company with exceptional customer ratings and strong community focus About the Role Your role is to deliver high‑quality Momentum Sessions, a personalised post‑installation experience that helps customers understand their system, energy usage, and long‑term savings potential. You’ll build trust, educate customers, troubleshoot simple issues, and make expert recommendations that support better energy habits. Key Responsibilities Conduct engaging one‑on‑one Momentum Sessions with customers after their installation Explain how their solar system works and how to maximise savings Provide simple, practical education around bills, monitoring apps, load‑shifting and energy usage Recommend better energy retailer options and usage patterns Troubleshoot basic connectivity issues so customers always have visibility of their system Resolve concerns with empathy and confidence Send follow‑up emails outlining next steps and key information Maintain accurate notes and customer records About You This role is ideal for someone who genuinely enjoys helping people and can communicate clearly and confidently. You will thrive here if you are: A great communicator with a warm, reassuring style Confident on the phone and able to guide customers calmly Curious and willing to learn technical concepts (full training provided) Able to problem‑solve and explain information simply Organised, proactive, and committed to delivering great experiences Experienced in customer service, call centre, energy, sales support, or advisory (highly regarded) About RESINC Solar Since 2016, RESINC Solar has become one of Australia’s highest‑rated renewable energy companies. Our reputation is built on delivering exceptional customer experiences before, during, and long after installation. With local teams across the East Coast, we’re proud to empower communities with clean, affordable energy while maintaining a strong focus on personalised service. #J-18808-Ljbffr

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