Contact Centre Manager Shannons

Contact Centre Manager – Shannons Job No: Adelaide Melbourne - Outer Suburbs Various Permanent Full Time Insurance Contact Centre Pay Band 6 Lead a high-performing team in a values‑driven insurance brand Heatherton VIC & Adelaide SA locations with flexible hybrid working and career development opportunities Drive customer obsession and operational excellence Shannons is Australias leading insurance provider for motoring enthusiasts offering more than just protection for classic and collectible vehicles. As Contact Centre Manager you’ll lead Shannons customer‑facing teams to deliver service excellence, drive performance and embed a culture of safety, accountability and continuous improvement. Be part of a leadership team shaping the future of customer service in insurance. What You’ll Do Lead and inspire a high‑performing contact centre team driving customer satisfaction and operational excellence Champion the Ethos Productivity Program to embed best practices and consistent service delivery Manage change initiatives to ensure smooth transitions and measurable benefits across the centre Build team capability through coaching, mentoring and professional development Oversee operational budgets and ensure compliance with internal and external standards Collaborate across Shannons and Consumer Insurance to align strategy and share best practice What You’ll Bring Proven leadership experience in customer service, insurance or contact centre environments Strong commercial acumen with the ability to balance financial, customer and risk outcomes Advanced coaching and change‑management skills to lead transformation and capability uplift Effective communication and influencing skills across diverse stakeholder groups Experience using customer insights to drive performance and continuous improvement Ability to manage budgets and to planning What You’ll Enjoy Access our award‑winning Shine platform – your central hub for exclusive perks, wellbeing support, career development and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you. Hybrid working, flexible leave, 20 weeks paid parental leave and up to 5 days paid flexible leave annually Paid study support, career breaks, on‑the‑job learning and a $1,000 referral bonus for eligible employees Free wellbeing coaching, a dedicated Employee Council and confidential EAP access Discounts at 400 retailers, insurance savings, gym memberships and reduced super fees Paid volunteer leave, donation matching and unlimited emergency response leave Performance‑based bonuses and Suncorp shares for eligible employees Diversity is celebrated through employee resource groups and inclusive policies for all families Explore our full benefits: Suncorp. We believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible and inclusive culture offering flexible work, career development and internal mobility, and building connected relationships among our team members and with our customers. If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact us for a confidential conversation. To apply for this opportunity please submit your application directly via the link provided. Advertised: 23 Sep 2025 AUS Eastern Standard Time Applications close: 23 Oct 2025 AUS Eastern Daylight Time #J-18808-Ljbffr