Contact Centre Operations Manager
Vor 6 Tagen
At Modus Projects, we deliver high-quality commercial construction, fit-out, and facilities maintenance services across Australia. Our commitment to quality, efficiency, and customer satisfaction sets us apart as industry leaders. With a strong reputation and national footprint, Modus offers a rewarding place to grow your career. We’re seeking an experienced Operations Manager to lead a large and dynamic team based in Melbourne’s CBD. This senior role will drive performance, workflow efficiency, and client service delivery in a fast-paced environment. Key Responsibilities Lead and mentor a high-performing team (40+ staff) across scheduling, work order management, and service delivery Ensure contractual KPIs are achieved while maintaining profitability and operational efficiency Manage escalations, onboard new accounts, and support exceptional client communication Oversee day-to-day operations including workflow allocation, aged work orders, and compliance Partner with leadership on continuous improvement, process optimisation, and strategic initiatives Uphold safety, quality, and compliance standards, fostering a Zero Harm culture About You 5+ years’ experience managing a complex Customer Contact Centre or Operations Centre Experience with contact centre technology platforms (multi-channel, automation, robotics) Experience in Facility Maintenance (desirable) Strong understanding of quality, compliance, and customer experience frameworks Solid workforce planning knowledge (forecasting, rostering, reporting, real-time analysis) Proven leadership capability in a fast-paced, high-performing environment Strong stakeholder management and influencing skills Advanced proficiency in Excel, Outlook, PowerPoint, and Word Apply Today Join us and become part of a company that values excellence, teamwork, and a commitment to quality service. We are advocates for diversity & inclusion. We are committed to being an equal‑opportunity employer, and we celebrate diversity in our team, where everyone feels valued. We make sure that our culture and services continue to incorporate everyone's perspectives and experience. We never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr
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Contact Centre Manager
vor 4 Wochen
City of Melbourne, Österreich Mable VollzeitApply for the Contact Centre Manager role at Mable . About HomeMade HomeMade is an approved aged care provider dedicated to improving its customers' lives by empowering older people to self‑manage their service providers with support from our clinical and customer support teams. Our transformative technology platform helps thousands of people retain choice...
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Contact Centre Manager
vor 3 Wochen
City of Brisbane, Österreich Mable VollzeitAbout HomeMade HomeMade is an approved aged care provider dedicated to improving its customers' lives by empowering older people to self-manage their service providers with the assistance of our clinical and customer support teams. Our transformative technology platform helps thousands of people retain choice and control by allowing them to create unique...
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Senior Contact Centre Operations Lead
Vor 6 Tagen
City of Melbourne, Österreich at VollzeitA leading construction firm in Melbourne is seeking an experienced Operations Manager to oversee a large team and drive performance in a dynamic environment. Commitment to quality and client satisfaction is key. The ideal candidate will have 5+ years of experience in managing operations, strong leadership capabilities, and proficiency with contact centre...
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Senior Contact Centre Leader, CX
vor 3 Wochen
City of Melbourne, Österreich Mable VollzeitA leading aged care provider in Brisbane is seeking a Contact Centre Manager to lead and inspire the customer service team. The role involves overseeing daily operations, implementing quality assurance, and driving continuous improvement in service delivery. With a strong background in contact centre management, the ideal candidate will focus on optimizing...
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Contact Centre Manager
vor 3 Wochen
City of Brisbane, Österreich Mable VollzeitJoin to apply for the Contact Centre Manager role at Mable . HomeMade, Mable, Leap In! and Mable Direct are entities under the Attain Healthtech Group of Companies. While our companies are diverse, three similarities bind us: we exist to create lasting, positive change across the entire care and support sector; we believe in technology as an enabler; we’re...
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Contact Centre Operations Agent
Vor 6 Tagen
Council of the City of Sydney, Österreich RPMGlobal VollzeitCONTACT CENTRE OPERATIONS AGENT – St Leonards Hamilton Island is seeking a detail‑oriented and customer‑focused Contact Centre Operations Agent to join our Reservations team . If you’re passionate about providing exceptional service and enjoy administrative, process‑driven work that keeps things running smoothly behind the scenes, this is a great...
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Contact Centre Manager Shannons
vor 1 Woche
City of Melbourne, Österreich Shannons VollzeitContact Centre Manager – Shannons Job No: Adelaide Melbourne - Outer Suburbs Various Permanent Full Time Insurance Contact Centre Pay Band 6 Lead a high-performing team in a values‑driven insurance brand Heatherton VIC & Adelaide SA locations with flexible hybrid working and career development opportunities Drive customer obsession and operational...
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Contact Centre Manager
vor 2 Wochen
Logan City, Österreich Probe CX VollzeitAt Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...
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Flexible Lead, Contact Centre Operations
vor 1 Woche
Council of the City of Sydney, Österreich 30 June 2026 Contract VollzeitA leading operations firm is looking for an ASG Operations Leader for a contract until 30 June 2026 in Sydney. This role involves leading a high-performing contact centre team, driving operational excellence, and coaching Centre Leaders. Key responsibilities include managing change initiatives and identifying continuous improvement opportunities. The ideal...
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Warehouse Operations Manager
vor 3 Wochen
Council of the City of Sydney, Österreich Warehouse Operations Manager - NSW VollzeitWarehouse Operations Manager - NSW – Warwick Farm NSW Daikin has a solid history and reputation in holding its number 1 position in the global market for air conditioning. The foundation of its success and continued growth is truly in our people, who strive and are encouraged to do remarkable things, including thinking differently and being open to new...
