Practice Manager

vor 4 Wochen


City of Melbourne, Österreich The Talk Shop - Counselling and Psychology Vollzeit

About The Talk Shop The Talk Shop is a leading psychology practice providing high-quality, client-centred care across Melbourne and online. With over 50 active clinicians and a dedicated admin team, we're known for our commitment to accessibility, professionalism, and genuine human connection. The Role The Practice Manager is responsible for ensuring smooth, compliant, and efficient practice operations across all sites. You'll lead the administration, HR, and operational systems that support clinicians and clients - creating the conditions for excellent care and a great workplace experience. This role will suit someone who thrives in a busy environment (roughly 500 appointments per week), enjoys improving systems and workflows, and can confidently lead people with empathy and accountability. Experience and a knowledge of best practice within other practices is essential for someone taking on this role. Key Responsibilities Lead daily operations, ensuring smooth and efficient service delivery across all practice sites and online through Telehealth. Manage and support the clinical administration team and Operations functions. Oversee HR processes, including recruitment, onboarding, rostering, and compliance documentation. Drive consistency and quality across client and clinician experiences. Monitor workflows, reporting, and efficiency metrics using tools like Coreplus , EspoCRM , and Zammad . Provide regular operational updates and reports to the Commercial & Finance Director and the CEO. Foster a culture of collaboration across the team, bring professionalism, and care. What You'll Bring Proven experience managing operations in a busy healthcare or allied health environment. 3-4 years of operations management experience in healthcare or allied health settings. Strong people leadership and confident communication skills. Experience managing teams of 10-20 staff members with demonstrated leadership capabilities. Working knowledge of HR, compliance, and workplace relations in this sector. High attention to detail and the ability to streamline processes and systems. Tech confidence with practice management, CRM, or ticketing systems. A calm, solutions-focused approach under pressure - and a genuine interest in supporting a team that helps others. Why Join Us? At The Talk Shop, you'll be part of a team that truly cares - about clients, colleagues, and the difference we make every day. We're a dynamic and evolving practice where your ideas are valued, your expertise is trusted, and your work directly supports better mental health outcomes for our community. Apply Now If you're a capable, compassionate leader who loves creating order, improving systems, and helping teams thrive - we'd love to hear from you. Australian permanent residency or citizenship is required for this position. Location: Glen Iris, Victoria, Australia #J-18808-Ljbffr



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