Customer Success Account Manager
vor 2 Wochen
We are looking for a motivated and experienced Customer Success Account Manager to champion the high standard of excellence demonstrated by our team on a daily basis. Our ideal candidate will be responsible for engaging and managing relationships with our clients, ensuring their satisfaction with our product and services, and driving revenue & retention. Very importantly, you will act as the key support and technical escalation point. Responsibilities Develop a deep understanding of our product and its features, and work closely with customers to help them get the most out of our solution Build and maintain strong relationships with our customers, acting as their primary point of contact for any questions, concerns, or issues that may arise Act as the key point of technical and support escalation Proactively identify opportunities to upsell and cross-sell our services, and work with the Sales team to close new business Monitor customer health and engagement metrics, and develop and execute strategies to improve retention and reduce churn Drive adoption and usage of our product by providing guidance, training, and best practices to our customers Build relationships with cross-functional teams (Operations, Engineering, Sales, Product, Marketing) to deliver the best experience for our clients and raise the company's NPS Represent the voice of the customer to internal teams, and provide feedback and insights to help drive product and service improvements Requirements Bachelor's degree in business, marketing, or related field 3+ years of experience in a customer success or professional, client-focused account servicing role, preferably within a SaaS business Outstanding execution and product demonstration abilities Strong communication and interpersonal skills, with the ability to build relationships with customers and internal stakeholders Excellent problem-solving skills, with the ability to identify and resolve complex issues Demonstrated ability to manage multiple projects and customers simultaneously Familiarity with customer success metrics, and the ability to analyze and interpret data to drive action Experience with CRM and customer engagement software (e.g. HubSpot, Intercom) Previous experience working with timesheet, payroll, or accounting software a bonus Ability to work independently and remotely, with a strong work ethic and time management skills Familiarity with our industry is a plus #J-18808-Ljbffr
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Customer Success Account Manager
vor 1 Tag
North Sydney Council, Österreich Transvirtual VollzeitWe are looking for a motivated and experienced Customer Success Account Manager to champion the high standard of excellence demonstrated by our team on a daily basis. Our ideal candidate will be responsible for engaging and managing relationships with our clients, ensuring their satisfaction with our product and services, and driving revenue & retention....
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Customer Success Manager
Vor 3 Tagen
North Sydney Council, Österreich Autodesk VollzeitCustomer Success Manager Company: Autodesk Job Requisition ID #: 25WD93528 Position Overview The Autodesk Customer Success Manager (CSM) helps Autodesk’s customers with Enterprise Business Agreements drive long‑term success by executing an array of services to accelerate customer business goals and adoption. Acting as the single point of contact for...
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North Sydney Council, Österreich Transvirtual VollzeitA dynamic firm in Australia is seeking a motivated Customer Success Account Manager to enhance client relationships and drive satisfaction. You will act as a primary contact for clients, support their use of the product, and identify upselling opportunities. The ideal candidate will possess a bachelor's degree and at least 3 years in a customer-focused role,...
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Customer Success Account Manager
vor 1 Tag
Council of the City of Sydney, Österreich ShiftCare VollzeitCustomer Success Account Manager ShiftCare is a leading SaaS platform designed to streamline operations for care providers, including disability support, in‑home aged care, and allied health professionals. Thousands of companies (5,000+) rely on ShiftCare to optimise how they deliver care through scheduling, invoicing, time and attendance. Our mission is...
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Customer Success Account Manager
vor 2 Wochen
Sydney, Österreich at VollzeitLocation: Australia (Remote)Reports to: VP, Growth & Client Experience About Newbook Newbook is a global property management and reservations platform that empowers operators in the accommodation and hospitality industry to grow and streamline their businesses. We’re passionate about helping our customers thrive—building strong, long‑lasting...
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Customer Success Account Manager
vor 1 Tag
Council of the City of Sydney, Österreich ShiftCare VollzeitWho are we? ShiftCare is a leading SaaS platform designed to streamline operations for care providers, including disability support, in-home aged care, and allied health professionals. Thousands of company’s (5,000+) rely on ShiftCare to optimise the way they deliver care through scheduling, invoicing, time and attendance. Our mission is to empower care...
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Account Manager – Renewals and Customer Success
vor 2 Wochen
Sydney, Österreich Elsevier VollzeitAccount Manager – Renewals and Customer Success Account Manager – Renewals and Customer Success Are you passionate about building relationships and ensuring customer success? Do you have a proven track record of driving renewal and new sales? About Our Team Join the vibrant and accomplished Elsevier Health eSales team, comprising of 10 dedicated...
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Customer Success Manager
vor 2 Wochen
Council of the City of Sydney, Österreich 4Twenty Consulting VollzeitBase pay range A$120,000.00/yr - A$135,000.00/yr Customer Success Manager We’re hiring a Customer Success Manager for our SaaS analytics and Mar-Tech solution. The role involves managing 30‑45 key accounts, driving retention and reducing churn, and identifying growth opportunities. Some of our customers include JBhifi, Westpac, Samsung, RedBallon, Glue...
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Customer Success Account Manager
vor 1 Tag
Council of the City of Sydney, Österreich Transvirtual VollzeitCustomer Success Account Manager (Sales Focused) We are looking for a motivated and experienced Customer Success Account Manager to champion the high standard of excellence demonstrated by our team on a daily basis. Our ideal candidate will be responsible for engaging and managing relationships with our clients, ensuring their satisfaction with our product...
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Manager, Customer Success ANZ ASEAN Enterprise
vor 4 Wochen
North Sydney, Österreich Autodesk VollzeitManager, Customer Success ANZ ASEAN Enterprise Join or sign in to find your next job Join to apply for the Manager, Customer Success ANZ ASEAN Enterprise role at Autodesk Manager, Customer Success ANZ ASEAN Enterprise Join to apply for the Manager, Customer Success ANZ ASEAN Enterprise role at Autodesk Position OverviewThe Manager, Customer Success ANZ ASEAN...
