Customer Success Account Manager
vor 21 Stunden
Customer Success Account Manager (Sales Focused) We are looking for a motivated and experienced Customer Success Account Manager to champion the high standard of excellence demonstrated by our team on a daily basis. Our ideal candidate will be responsible for engaging and managing relationships with our clients, ensuring their satisfaction with our product and services, and driving revenue & retention. Very importantly, you will act as the key support and technical escalation point. Responsibilities Develop a deep understanding of our product and its features, and work closely with customers to help them get the most out of our solution Build and maintain strong relationships with our customers, acting as their primary point of contact for any questions, concerns, or issues that may arise Act as the key point of technical and support escalation Proactively identify opportunities to upsell and cross-sell our services, and work with the Sales team to close new business Monitor customer health and engagement metrics, and develop and execute strategies to improve retention and reduce churn Drive adoption and usage of our product by providing guidance, training, and best practices to our customers Build relationships with cross-functional teams (Operations, Engineering, Sales, Product, Marketing) to deliver the best experience for our clients and raise the company's NPS Represent the voice of the customer to internal teams, and provide feedback and insights to help drive product and service improvements Requirements Bachelor's degree in business, marketing, or related field 3+ years of experience in a customer success or professional, client‑focused account servicing role, preferably within a SaaS business Outstanding execution and product demonstration abilities Strong communication and interpersonal skills, with the ability to build relationships with customers and internal stakeholders Excellent problem‑solving skills, with the ability to identify and resolve complex issues Demonstrated ability to manage multiple projects and customers simultaneously Familiarity with customer success metrics, and the ability to analyze and interpret data to drive action Experience with CRM and customer engagement software (e.g. HubSpot, Intercom) Previous experience working with timesheet, payroll, or accounting software a bonus Ability to work independently and remotely, with a strong work ethic and time management skills Familiarity with our industry is a plus Seniority level Mid‑Senior level Employment type Full‑time Job function Sales and Business Development Referrals increase your chances of interviewing at Transvirtual by 2x Get notified about new Sales Account Manager jobs in North Sydney, New South Wales, Australia . #J-18808-Ljbffr
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Account Manager
Vor 3 Tagen
City Of Stirling, Österreich Account Manager (Domestic) - WA VollzeitDaikin has a solid history and reputation in holding its number 1 position in the global market for air conditioning. The foundation of its success and continued growth is truly in our people, who strive and are encouraged to do remarkable things, including thinking differently and being open to new possibilities. At Daikin Australia, we live and breathe our...
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Customer Success Account Manager
vor 21 Stunden
Council of the City of Sydney, Österreich ShiftCare VollzeitCustomer Success Account Manager ShiftCare is a leading SaaS platform designed to streamline operations for care providers, including disability support, in‑home aged care, and allied health professionals. Thousands of companies (5,000+) rely on ShiftCare to optimise how they deliver care through scheduling, invoicing, time and attendance. Our mission is...
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HVAC Account Manager
Vor 3 Tagen
City Of Stirling, Österreich Account Manager (Domestic) - WA VollzeitA leading HVAC company is seeking an experienced Account Manager to drive sales in the domestic channel. In this role, you'll manage relationships with existing dealers, analyze market trends, and collaborate with internal teams to ensure dealer success. The ideal candidate will have a proven sales record, strong interpersonal skills, and knowledge of market...
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Customer Success Account Manager
vor 22 Stunden
Council of the City of Sydney, Österreich ShiftCare VollzeitWho are we? ShiftCare is a leading SaaS platform designed to streamline operations for care providers, including disability support, in-home aged care, and allied health professionals. Thousands of company’s (5,000+) rely on ShiftCare to optimise the way they deliver care through scheduling, invoicing, time and attendance. Our mission is to empower care...
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Customer Success Manager
vor 2 Wochen
Council of the City of Sydney, Österreich 4Twenty Consulting VollzeitBase pay range A$120,000.00/yr - A$135,000.00/yr Customer Success Manager We’re hiring a Customer Success Manager for our SaaS analytics and Mar-Tech solution. The role involves managing 30‑45 key accounts, driving retention and reducing churn, and identifying growth opportunities. Some of our customers include JBhifi, Westpac, Samsung, RedBallon, Glue...
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Account Manager
vor 2 Wochen
City of Melbourne, Österreich Insight Global VollzeitJob Summary Insight Global is seeking an Account Manager / Customer Success Specialist to join a growing SaaS company that specializes in creative automation and brand content management. This client‑facing, high‑impact role is located in Melbourne and is onsite five days per week. The successful candidate will manage and grow relationships with...
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Customer Success Manager
vor 2 Wochen
Council of the City of Sydney, Österreich Jenkin Beattie VollzeitCustomer Success Manager – Pre-IPO FinTech SaaS | Sydney $80k base + super | $120k OTE (uncapped) High-velocity environment | 150-account portfolio | Rapid-growth SaaS scale-up A fast-growing, pre-IPO FinTech SaaS vendor is expanding its ANZ footprint and is looking for a high-energy Customer Success Manager to join the Sydney team. This is a...
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Customer Success Manager
Vor 7 Tagen
Council of the City of Sydney, Österreich Techium Consulting Group VollzeitTechium Consulting Group provided pay range This range is provided by Techium Consulting Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range A$90,000.00/yr - A$120,000.00/yr Direct message the job poster from Techium Consulting Group Helping build world‑class Go‑to‑Market teams...
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Customer Success Manager
Vor 3 Tagen
Council of the City of Sydney, Österreich Macquarie Technology Group VollzeitAbout us We’re proud to be Australia's #1 Technology Great Place to Work 2025 for the second year running! This is in addition to being Great Place to Work Certified 2024. We’ve also won the 2024 Gallup Exceptional Workplace Award globally! Macquarie Cloud Services are the Australian specialists in cloud services for business and government. Locally...
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Customer Success Manager
vor 3 Wochen
Council of the City of Sydney, Österreich Dotdigital VollzeitCompany Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client‑focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and...
