Customer Success Account Manager
vor 13 Stunden
Customer Success Account Manager ShiftCare is a leading SaaS platform designed to streamline operations for care providers, including disability support, in‑home aged care, and allied health professionals. Thousands of companies (5,000+) rely on ShiftCare to optimise how they deliver care through scheduling, invoicing, time and attendance. Our mission is to empower care providers to deliver exceptional care while growing their businesses with ease. We are seeking a Customer Success Account Manager to join our growing team in Australia. This role is perfect for someone who thrives on driving sales growth, identifying expansion opportunities, and delivering measurable customer outcomes. If you’re focused on maximising revenue potential and contributing directly to business growth, we want to hear from you. Responsibilities The primary focus of this role is to drive customer revenue growth by generating expansion opportunities Be accountable for customer retention and proactively mitigate churn risks Take ownership of key accounts that require high‑touch engagement Identify and explore opportunities to upsell and expand the usage of new features Monitor customer health and proactively address risks with mitigation plans Collaborate with internal ShiftCare teams to support product adoption and successful renewals Effectively resolve customer questions which may include product training sessions Share best practices with colleagues to continuously improve processes and outcomes Who are you? 3+ years of experience in customer success or client‑focused account management, preferably within a SaaS business Strong commercial acumen to create outcomes that balance business goals with customer needs A strong track record of meeting and exceeding customer revenue and retention targets Exceptional written and verbal communication skills, including presenting strategies and solutions effectively Solid understanding of business operations, with strengths in sales, problem‑solving, and issue resolution Highly organised, detail‑oriented, and skilled at prioritising tasks to deliver results Self‑motivated, confident, and a collaborative team player Adaptable and capable of thriving in a fast‑paced, dynamic environment A demonstrated desire to learn and continuously improve Experience with SaaS platforms or familiarity with care services is a significant advantage Location: Macquarie Park, New South Wales, Australia Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Customer Service Industries: IT Services and IT Consulting #J-18808-Ljbffr
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Account Manager
Vor 3 Tagen
City Of Stirling, Österreich Account Manager (Domestic) - WA VollzeitDaikin has a solid history and reputation in holding its number 1 position in the global market for air conditioning. The foundation of its success and continued growth is truly in our people, who strive and are encouraged to do remarkable things, including thinking differently and being open to new possibilities. At Daikin Australia, we live and breathe our...
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HVAC Account Manager
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City Of Stirling, Österreich Account Manager (Domestic) - WA VollzeitA leading HVAC company is seeking an experienced Account Manager to drive sales in the domestic channel. In this role, you'll manage relationships with existing dealers, analyze market trends, and collaborate with internal teams to ensure dealer success. The ideal candidate will have a proven sales record, strong interpersonal skills, and knowledge of market...
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Customer Success Account Manager
vor 13 Stunden
Council of the City of Sydney, Österreich ShiftCare VollzeitWho are we? ShiftCare is a leading SaaS platform designed to streamline operations for care providers, including disability support, in-home aged care, and allied health professionals. Thousands of company’s (5,000+) rely on ShiftCare to optimise the way they deliver care through scheduling, invoicing, time and attendance. Our mission is to empower care...
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Customer Success Manager
vor 2 Wochen
Council of the City of Sydney, Österreich 4Twenty Consulting VollzeitBase pay range A$120,000.00/yr - A$135,000.00/yr Customer Success Manager We’re hiring a Customer Success Manager for our SaaS analytics and Mar-Tech solution. The role involves managing 30‑45 key accounts, driving retention and reducing churn, and identifying growth opportunities. Some of our customers include JBhifi, Westpac, Samsung, RedBallon, Glue...
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Customer Success Account Manager
vor 13 Stunden
Council of the City of Sydney, Österreich Transvirtual VollzeitCustomer Success Account Manager (Sales Focused) We are looking for a motivated and experienced Customer Success Account Manager to champion the high standard of excellence demonstrated by our team on a daily basis. Our ideal candidate will be responsible for engaging and managing relationships with our clients, ensuring their satisfaction with our product...
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Account Manager
vor 2 Wochen
City of Melbourne, Österreich Insight Global VollzeitJob Summary Insight Global is seeking an Account Manager / Customer Success Specialist to join a growing SaaS company that specializes in creative automation and brand content management. This client‑facing, high‑impact role is located in Melbourne and is onsite five days per week. The successful candidate will manage and grow relationships with...
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Customer Success Manager
vor 2 Wochen
Council of the City of Sydney, Österreich Jenkin Beattie VollzeitCustomer Success Manager – Pre-IPO FinTech SaaS | Sydney $80k base + super | $120k OTE (uncapped) High-velocity environment | 150-account portfolio | Rapid-growth SaaS scale-up A fast-growing, pre-IPO FinTech SaaS vendor is expanding its ANZ footprint and is looking for a high-energy Customer Success Manager to join the Sydney team. This is a...
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Customer Success Manager
Vor 7 Tagen
Council of the City of Sydney, Österreich Techium Consulting Group VollzeitTechium Consulting Group provided pay range This range is provided by Techium Consulting Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range A$90,000.00/yr - A$120,000.00/yr Direct message the job poster from Techium Consulting Group Helping build world‑class Go‑to‑Market teams...
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Customer Success Manager
Vor 3 Tagen
Council of the City of Sydney, Österreich Macquarie Technology Group VollzeitAbout us We’re proud to be Australia's #1 Technology Great Place to Work 2025 for the second year running! This is in addition to being Great Place to Work Certified 2024. We’ve also won the 2024 Gallup Exceptional Workplace Award globally! Macquarie Cloud Services are the Australian specialists in cloud services for business and government. Locally...
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Customer Success Manager
vor 3 Wochen
Council of the City of Sydney, Österreich Dotdigital VollzeitCompany Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client‑focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and...
