Customer Service Officer

Customer Service Officer Full Time – Fixed Term to 7 April 2026$69,400 - $79,500 + 12% SuperFlexible work options – compressed week or hybrid Be the friendly face that helps our community feel supported, heard, and valued every day. At the City of Armadale, we’re building a modern, high-performing organisation where people feel supported, inspired, and proud of the work they do. Our Corporate Services team is improving systems, governance, and service delivery, all to better serve our community.Join us and be part of a team that values accountability, innovation, and excellence, where your work makes a real impact. About the Role As a Customer Service Officer, you’ll be the first point of contact for our community, delivering timely, professional and empathetic service. Responding to customer enquiries across multiple channels and resolving Level 1 requests. Triaging and referring Level 2 enquiries to the appropriate technical officers. Managing complaints in line with City policies and lodging service requests. Supporting reception, visitor and contractor management, and maintaining a welcoming front-of-house environment. Ensuring compliance when processing permits, applications and related documentation. Performing cashiering, auditing, banking, and end‑of‑day balancing. Identifying service improvements and contributing to team goals. About You Strong written and verbal communication and the ability to build positive relationships. Empathy, active listening and a customer‑focused approach. Confidence managing high‑volume or high‑pressure situations professionally. Effective time management and the ability to juggle competing priorities. A collaborative mindset and willingness to contribute to continuous improvement. The ability to plan, prioritise and manage your workload independently. What it is Like Working Here Care Are Better, Together Learn & Grow Joining our team means embracing a culture where we look after ourselves, and each other. We actively listen and give and receive constructive feedback. We build and strengthen resilience, in ourselves, in our organisation, and in the community. We are mindful of our impacts and encouraged to make responsible and sustainable decisions. Perks and Benefits We are set up for flexibility – we can compress your working week into a shorter period (9 day fortnight or 19 day month) and support remote working where we can. We are set up to improve your Wellbeing – Free membership to Armadale Fitness and Aquatic Centre, offering access to gym, pool, sauna, group classes as well as an annual calendar of Wellbeing events. If you put in extra super, we will match it (up to a maximum of 15%) which will help secure your financial future. Study Assistance where the City of Armadale supports its tenured employees to undertake a course of part‑time study that will help with their own professional development. Novated Lease opportunities. Flexible leave policies and additional days off. Employee Assistance Program for personal and professional support. 17.5% Annual Leave Loading for when you take annual leave. How to Apply Ready to make a meaningful impact? Apply now via our Careers page at Armadale Careers. Attach your CV and a cover letter explaining why you’re the perfect fit. Need help with your application? Call us at or email **@armadale.wa.gov.au.Apply soon We’re reviewing applications as they come in, and the position may close earlier than expected. Join Us in Making a Difference The City of Armadale is committed to creating a diverse workforce. We encourage applicants from diverse backgrounds, including Indigenous people, people with disabilities, and those from different cultural backgrounds, to apply. We are also dedicated to upholding the highest standards of child safety. In alignment with the National Principles for Child Safe Organisations, we ensure our recruitment practices include thorough background checks, training, and ongoing education for all employees and volunteers who interact with children. Our goal is to foster a safe, inclusive, and supportive environment for all children and young people in our community. Be careful – Don’t provide your bank or credit card details when applying for jobs. Don’t transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr