Operations Manager

Western Australian Cricket Association – East Perth WA Are you ready to take the reins of an iconic sporting venue? We’re looking for an Operations Manager to orchestrate smooth, safe, and exceptional experiences at the WACA Ground. This is more than just an operations role, it’s about being the heartbeat of the venue. You’ll ensure everything runs seamlessly behind the scenes, from daily readiness to major events, so every visitor walks away impressed. If you thrive in a fast paced, vibrant environment, love problem solving, and want to play a key role in shaping the future of WA Cricket and the WACA Ground, this is your chance to make every day count. How you’ll make an impact Oversee daily venue operations to ensure the WACA Ground is prepared, and operationally ready. Develop and manage operational schedules, including daily inspections and readiness standards. Coordinate with internal teams and contractors (Health Club, Aquatic Operator, Food & Beverage, cleaning, security) for smooth operations. Recruit, roster, and train staff, ensuring high service standards and operational excellence. Maintain compliance with WHS legislation, lead safety initiatives, and act as Chief Warden for emergency planning. Manage security systems and crowd flow plans for events, ensuring safe ingress/egress and access control. Support event operations, collaborating on Event Operations Plans and managing logistics, staffing, and equipment. Monitor and address customer concerns, ensuring a positive visitor experience and high service standards. Manage operational budgets and consumables, track expenses, and identify process improvements. Maintain risk registers and compliance certifications, implementing mitigation strategies and reporting on performance. A great fit for this role looks like A willingness to get stuck, be proactive and act as the glue between teams to get things done. Diploma level or higher qualification in business, event or venue management related discipline or relevant equivalent experience. Significant experience in venue or event operations experience, or a management position within a sporting or entertainment venue. Excellent communication and interpersonal skills, including the ability to effectively liaise with, influence and build strong relationships with multiple stakeholders (internal and external), and the ability to work in a flexible and collaborative manner. Demonstrated experience leading and empowering teams to deliver positive outcomes. Hands on experience with event-control room operations, emergency response coordination, crowd management, incident management and reporting. Safety and risk management experience including pre-event safety checks, reviewing risk assessments and leading an emergency management program. Experience in operational planning and process development including SOPs, emergency and evacuation procedures, CAPEX/OPEX budgets, rostering and staffing models, storage and movement of equipment. Be highly self‑motivated and organised with strong time management, planning and analytical problem‑solving skills. Excellent computer skills with proficiency in the MS Office suite of applications. Proven experience developing and managing budgets and interpreting financial reporting to assist with decision making processes. Demonstrated contractor and supplier management skills, including management of security, cleaning, waste vendors. Here’s what you can look forward to Our people benefits include Membership passes to all cricket games at the WACA Ground and at Optus Stadium, onsite gym access, Birthday Leave, salary packaging, employee recognition program, discounts on cricket merchandise, corporate health insurance discount, corporate partner discounts, flexible work arrangements, professional development opportunities and more The WACA Ground is entering into a new era with the new WACA Ground Improvement Project creating a sustainable community and sporting hub with cricket at its heart. A little bit about us At WA Cricket we aim to be leaders in Australian sport and pride ourselves on developing inspiring players, creating a fun and inclusive community and delivering social outcomes through cricket. The iconic WACA Ground is home to the Perth Scorchers, WA Men’s and Women’s Teams and the WA Cricket Foundation. Our culture At WA Cricket we are committed to nurturing a diverse and inclusive workforce and offer equal opportunities to all. At WA Cricket we embrace diversity in gender, age, ethnicity, disability, religion and sexual orientation. We are committed to providing a safe environment for children across Australian Cricket. We also believe that embracing flexibility is a smarter way of working. We measure ourselves on our values of Excellence, Collaboration, Inclusion and Celebration. Want to join our team? If you feel this role is for you, we would love to hear from you Please submit your resume and cover letter outlining your relevant experience by 12 December 2025. If you would like to receive a copy of the job description or would like any further information, please contact **@wacricket.com.au or call . Sometimes your personal circumstances may mean you need a bit of extra support to apply for this position. Just get in touch with the People & Culture team, by email or phone. #J-18808-Ljbffr