Customer Engineer

vor 2 Wochen

Council of the City of Sydney, Österreich Vertiv Vollzeit

Job Description Responsible for maintenance and emergency repairs of Vertiv’s Thermal Management products as well as other contracted systems. He/She is required to establish, promote and maintain excellent rapport with all customers, sales managers, distributors and others within the field; maintain ongoing communication with scheduling teams and the line/department Manager. Responsibilities Respond in a professional manner to all assigned service calls while on duty. Perform all work in a safe manner and in accordance with established company safety policy. Perform all work using good working practice and current codes of practice/legislation relevant to assigned task. Assist in ensuring that the planned maintenance completion rate is maintained at a minimum 90%. Keep scheduling team informed of changes to your schedule and the status of all open jobs. Maintain the accuracy of the customer listing by reporting errors with the site change form. Close tasks in Oracle Mobile Field Service (MFS) daily and weekly paperwork in a timely, accurate and complete manner. Create reports using FieldDB system and ensure regular synchronization. Report sales or service leads to the proper department via the correct process. Support company vision and management decisions. Use email and other Office based programs to maintain/enhance communications processes. Ensure that all Vertiv processes are followed. Keep company vehicle clean and properly maintained. Protect all tooling and company property issued. Work as part of the service team and support business needs. Take an active role in the callout rota. Required/ Minimum Qualifications NVQ Level 1 & 2, or equivalent in Refrigeration and Air Conditioning. City and Guilds 2078 or 2079 in Refrigerant Safe Handling, Subscribed to ACRIB. Additional / Preferred Qualifications Excellent computer skills. Previous environmental service experience. Excellent customer service skills. Self-starter, ability to plan, organize and manage time effectively. Clean valid driving license. Physical & Environmental Requirements None Time Travel Needed 90% Seniority level Entry level Employment type Full-time Job function Other Industries Appliances, Electrical, and Electronics Manufacturing Referrals increase your chances of interviewing at Vertiv by 2x. Get notified about new Customer Engineer jobs in Sydney, New South Wales, Australia. #J-18808-Ljbffr

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