Customer Experience
Vor 4 Tagen
Customer Experience & Client Services Administrator We are looking for a highly motivated Customer Service Representative to join our team in Newcastle. If you are a superstar on the phone, sharp on email, and confident with technology, this is your chance to shine What you’ll be doing Proactively engage with existing customers via phone, email and chat to ensure they’re satisfied with our services and receiving maximum value. Build strong customer relationships through warm, personalised service. Identify at‑risk customers and take action to prevent cancellations. Prepare regular summaries on customer issues, retention risks and resolutions.Answering inbound calls and emails with professionalism and a friendly manner Handling enquiries, including ETAs, stock updates, product information, warranty claims, and booking services. Logging and managing tickets using Gorgias, as well as being highly competent in using all Microsoft Word and Outlook. Taking messages and ensuring customer requests are followed up promptly. What we’re looking for Highly proficient in English, with an excellent phone manner and strong written communication skills – clear, confident, and professional. Strong customer service skills with a focus on solutions and satisfaction. Comfortable with technology – must be confident using or learning Gorgias, Shopify, and other software (training provided). Good organisational skills and attention to detail. A positive attitude and willingness to learn. Previous experience in retail, customer service, or office support will be highly regarded. Why join us? Be part of a supportive, friendly team with a great workplace culture. Full-time role. Opportunity to learn new systems and develop product knowledge. Growing business where your contribution is valued. Inclusivity Statement Direct Pool Supplies genuinely values different perspectives, life stages, and experiences. When people from various backgrounds, industries, and walks of life come together, the best outcomes are achieved. The team includes individuals who have led others, returned to work after a break, balanced career and family life, or brought skills from different fields. The company is committed to building an inclusive team that reflects the diversity of its customers and communities. Apply today via SEEK with your resume and a short cover letter telling us why you’re our next Customer Service Superstar. #J-18808-Ljbffr
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Customer Experience Coordinator
Vor 3 Tagen
Newcastle-Maitland, Österreich New Horizons Enterprises Limited VollzeitCustomer Experience Coordinator - Raymond Terrace Join to apply for the Customer Experience Coordinator role at New Horizons Enterprises Limited . We are a passionate team dedicated to delivering exceptional customer support and enhancing wellbeing every day. As a Customer Experience Coordinator, you’ll play a key role in empowering individuals to achieve...
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Customer Experience Coordinator
vor 2 Wochen
Newcastle-Maitland, Österreich New Horizons VollzeitA community support organization in Newcastle-Maitland is hiring a Customer Experience Coordinator to enhance customer wellbeing through person-centered support. The role includes coordinating daily activities, leading staff, and developing tailored support plans. Ideal candidates should have a relevant Certificate and strong digital literacy, along with a...
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Customer Experience Lead
vor 2 Wochen
Newcastle-Maitland, Österreich WesTrac Cat VollzeitA leading machinery manufacturing company in Newcastle is seeking an experienced Customer Coordinator for their Component Rebuild Centre. The role involves managing customer relationships and ensuring the timely completion of component repairs. Ideal candidates will have exceptional customer service skills and the ability to communicate effectively with...
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Newcastle-Maitland, Österreich Hype DC VollzeitA leading sneaker retailer is seeking Christmas Casuals in Newcastle to deliver outstanding customer experiences during the busy holiday season. The role involves assisting customers, managing stock, and maintaining store presentation. Ideal candidates are passionate about sneakers and thrive in fast-paced environments. This position offers team discounts...
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Customer Experience
Vor 4 Tagen
Newcastle-Maitland, Österreich Direct Pool Supplies VollzeitA leading supplier of pool products in Newcastle is seeking a motivated Customer Service Representative to provide exceptional service. You'll engage with customers through various channels, build relationships, and manage enquiries. The ideal candidate must be proficient in English, comfortable with technology, and have a positive attitude. You'll join a...
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Member Experience Specialist
Vor 7 Tagen
Newcastle-Maitland, Österreich People's Choice VollzeitA member-owned bank in Newcastle-Maitland is seeking a part-time Member Experience Officer to deliver high-quality customer service. The role includes assisting members with their banking needs and building relationships to help them achieve financial goals. Confident communication and cash handling experience are essential. The position offers an inclusive...
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Music Retail Team Lead
Vor 5 Tagen
Newcastle-Maitland, Österreich Winarch Group VollzeitA leading music retailer is seeking an Assistant Store Manager to support daily operations and enhance customer experience at the Charlestown store. The ideal candidate will have retail leadership experience and a strong passion for music. Responsibilities include motivating the team, managing stock, and building customer relationships. This position offers...
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Newcastle-Maitland, Österreich Stratco VollzeitA leading building solutions company is seeking a passionate Showroom Sales Consultant in Thornton, New South Wales. This full-time role focuses on delivering exceptional customer service, maintaining stock levels, and collaborating with the retail team. Ideal candidates will have strong communication skills, an eye for detail, and a desire for...
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Fashion Retail Store Manager
Vor 7 Tagen
Newcastle-Maitland, Österreich Lovisa VollzeitA leading fashion retail brand in Newcastle-Maitland seeks a passionate Store Manager. The successful candidate will lead a dynamic team, driving sales while ensuring exceptional customer experiences. Ideal for a confident leader focused on team motivation and operational excellence, this role presents an opportunity to thrive in a fast-paced retail...
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Customer Coordinator
vor 2 Wochen
Newcastle-Maitland, Österreich WesTrac Cat VollzeitCustomer Coordinator | Component Rebuild Centre (CRC) Location: Tomago, NSW, AU WesTrac is committed to more of what matters most. We offer family time, paid parental leave, flexible working arrangements and a purchased leave program to give you the work‑life balance you’ve always wanted. Our in‑house RTO (50737), guided learning platform and diverse...
