Customer Service Officer
vor 15 Stunden
Customer Service Officer Apply to serve patients and families as a frontline customer service representative for The Royal Children’s Hospital (RCH) at Specialist Clinics Desk B. You will manage inbound and outbound calls, monitor referral and work‑order queues, prioritize and book appointments, and ensure efficient completion of administrative tasks. About the Role In this position you will be a frontline customer service representative for the Royal Children’s Hospital (RCH), and will be involved in high level interaction with patients, families, medical, and nursing staff at Specialist Clinics Desk B. You will provide efficient customer service to ensure administration tasks are completed effectively including inbound and outbound calls, monitoring referrals and work order queues, and ensuring bookings are prioritised and booked at the times required. We are looking for someone with excellent communication skills who can relate to people from various backgrounds, is personable, and works well with others in a team environment. What You’ll Achieve Management of a reception desk area, patient check‑in & standard patient ID Actively contribute to continuous improvement strategies and participate in project team activity Schedule follow‑up appointment bookings and manage walk‑in referrals Manage inbound and outbound calls and respond promptly to queries Your Skills And Experience Previous experience working in a busy front line customer service‑based role Previous telephone reception or call centre experience Demonstrated experience in using computer applications, such as Microsoft Office suite About The Department The Allied Health Administration Department plays a vital role in providing administrative support to the specialised healthcare professionals within the Allied Health directorate and managing outpatient appointment activities across Specialist Clinic Desk B and supporting the office environment. What We Offer Staff Wellbeing Hub Parkville location and close to public transport Other Requirements Current National Criminal Record Check, or willingness to obtain Valid Working with Children Check Current NDIS Worker Screening Check, or willingness to obtain Compliance with RCHs “Staff Immunisation - Prevention of Vaccine Preventable Diseases” procedure Application Process To apply, please provide a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description. Shortlisting for this position will commence immediately, so we encourage you to apply promptly For more information about this position please contact Carmel Italiano, Manager Allied Health Administration on or via email at Why Work at the RCH? RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact. We offer the opportunity to work in world‑class facilities, surrounded by Royal Park and only a short tram trip from the heart of Melbourne city. We also offer discounted staff parking, salary packaging, and an award‑winning health and wellbeing program. The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse backgrounds, all members of the LGBTQI community and people with disability. All applicants will be required to provide vaccination and immunisation records as per RCH policy. Applications close 15 December 2025 . #J-18808-Ljbffr
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