Technical Team Lead

vor 2 Wochen

City of Melbourne, Österreich Ultradata Vollzeit

Are you a hands‑on technical lead who thrives in client‑facing environments and enjoys solving complex issues? Ultracs Corporation (a USA‑based subsidiary of Ultradata) is seeking a Melbourne‑based Technical Team Lead to manage incident response, supervise a small team, and support major client initiatives. With a strong background in software incident management , you’ll lead by example—resolving technical issues directly while mentoring others and driving cross‑functional collaboration. More about the Role: If we have not sparked your interest yet…read on You will play a pivotal role in ensuring the seamless execution of incident management services. Your leadership, along with a hands‑on approach, will directly influence client satisfaction, operational efficiency, and the continued growth of the business in the USA. The role reports to the Chief Officer – Emerging Markets. Manage project support triage, defect resolution, and escalations with precision and professionalism Oversee third‑party testing schedules and budgets, ensuring rigorous quality assurance Act as the escalation point for project‑related incidents, and also be hands‑on in resolving technical issues Supervise a small team of technical specialists – manage resource planning, recruitment, training, and performance development Maintain accurate reporting and administrative oversight, including timesheets, KPIs, and management updates. What You’ll Bring: Proven experience leading project teams in IT consulting, software delivery, or financial services A definite willingness to “get your hands dirty” – along with leading a small team. Flexibility in working across multiple time zones and working with teams based in multiple remote locations. This will require a willingness to participate in remote meetings outside standard ‘home location’ time zones Strong understanding of client relationship management in project‑driven environments Exceptional leadership, communication, and analytical skills Familiarity with Universe/PICK environments, Epicor, Jira, IBM, and Microsoft technologies (SQL, Universe) will be a big plus Tertiary qualifications in IT or related disciplines are desirable but not mandatory. Experience in Retail Banking or Credit Union sectors will be highly regarded. Ultracs Corporation is a leading provider of financial technology solutions for community banks and credit unions across Australia and the USA. We’re committed to innovation, collaboration, and delivering exceptional service. You’ll be part of a forward‑thinking team that values integrity, creativity, and impact. This role offers the opportunity to work on high‑impact projects, influence strategic outcomes, and occasionally travel to the USA to support client implementations.

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