Customer Support Coordinator

Calling all customer service and upselling rockstars Want to power up your career within the dynamic operations of a leading Aussie tech innovator on the Gold Coast? We're not just any tech company; we're an award-winning powerhouse on a mission to revolutionise the automotive industry. We're revving up to take on even bigger challenges both here in Australia and beyond, and we need you to join our crew About The Role Full-time position. Go the extra mile for our customers, providing service that exceeds expectations and makes every interaction a first-class experience. Ensure a smooth and positive customer journey, accelerating member satisfaction and finding ways to supercharge their account growth. Drive revenue forward by equipping our members with the knowledge and support they need to accelerate their success. Resolve disputes, process refunds, and keep everything on track, ensuring a smooth ride to member satisfaction. Expertly handle inbound and outbound communications, optimise talk time, and smoothly navigate booking responses. Steer the moderation of supplier reviews and drive resolutions for any negative feedback. Accelerate by supporting the Account Managers with regular member account reviews, actioning inbound leads, qualifying them, and steering them in the right direction. Rev up sales by identifying opportunities for cross-selling and upselling AutoGuru products, generating new leads, and setting appointments for potential members. Our call center features an open, collaborative team environment. About You Put the pedal to the metal with initiative, sales, and customer service skills, and be ready to shift gears when handling objections and resolving complaints. Driven and self-motivated, with top-notch interpersonal skills to keep things cruising smoothly. Thrive in a fast-paced environment with an eagle eye for detail and efficiency, with the ability to pivot. Confident under the hood of any software, you know how to troubleshoot, navigate systems, and keep digital tools running smoothly & you are familiar with Microsoft or Google Suite programs. Maintain a positive attitude even when the pressure is on, comfortably navigating tight deadlines. Exhibit exemplary time management skills, punctuality, and a commitment to full-time hours. Perks We Offer Set hybrid work options once fully trained. Take advantage of discounted car servicing and even enjoy a paid day off on your birthday - because you deserve it Recognition Program, where your hard work is celebrated and your achievements are valued from day one. Opportunity to excel in your career through ongoing learning and development from our internal Guruversity program. Bask in the contemporary charm of our industrial office, just a stone's throw away from the beach and public transport, complete with cozy chill-out spaces and all-around good vibes. Park your worries (and your wheels) with free secure parking, bike racks, surfboard racks, and even a pool table for those well-deserved breaks. Dive into a calendar packed with exciting team events led by our dedicated Culture Crew. At AutoGuru, we're laser-focused on assembling top-tier teams comprised of outstanding individuals who embody our core values: 'here to help', 'move with purpose', 'think 10x', 'play as a team', 'numbers over hype', and 'innovative for the future'. If this sounds like your kind of gig, we'd love to hear from you How To Apply Submit your resume and cover letter via Seek, outlining why you’re the best fit for the role. Applications close at 5pm on 28th November. We value diversity and the skills, knowledge, and experience that difference brings to our culture and solutions. We strongly encourage applications from Aboriginal and Torres Strait Islanders and people from culturally diverse backgrounds. Please note, only shortlisted candidates will be contacted. We’re taking care of this recruitment in-house and look forward to hearing from candidates directly. Connect with us on our socials Instagram: @autoguru Facebook: @autoguru.com.au #J-18808-Ljbffr