Junior Service Desk Analyst

Join to apply for the Junior Service Desk Analyst role at Allens . Your role At Allens, our business teams are specialists in their field, using their unique knowledge and expertise to solve critical client and business challenges. The services provided by our IT Service Desk team include ad‑hoc end‑user and desktop support via the Service Desk, through phone calls, emails or in person; systems operations; and records administration. This is a permanent, full‑time opportunity based in the Brisbane office. Customer service duties will include, but are not limited to: Assisting Partners and staff with any problems and queries regarding the use of IT hardware, software and other equipment. Technical troubleshooting and problem resolution. Various network and administrative tasks: upgrades, rollouts, documentation, floor walking, office moves, etc. AV and VC setup and assistance. Phone support. Hardware support. Incident management (ITIL framework, root cause analysis, continuous improvement). Asset management (ITIL framework, data integrity and records maintained). We use technologies such as Document Management Systems (iManage), Windows 10 (SOE), MS Office 365, MS Outlook, MS Teams and Teams Calling, Poly headsets, MS Teams native/Crestron AV/VC systems, and Apple devices with MDM management. About You We are looking for motivated people seeking their start in IT. This is an excellent role for someone who loves customer service, has a passion for IT and is looking to jump‑start their IT journey at a top‑tier, global employer of choice who fosters career growth. Qualities we look for Customer service skills. Customer‑facing experience is ideal, but not necessary. Willingness to learn and grow. Exposure to Windows 10, MS Office 365, MS Teams and Teams Calling is ideal, but not necessary. An eagerness for technical troubleshooting. Enthusiasm to thrive in a busy, fast‑paced environment and be able to manage and prioritise multiple tasks and operate calmly under pressure. A mindset towards technical, analytical and problem‑solving skills. Teamwork and interpersonal skills. Your development In joining Allens, you will receive unparalleled learning and development opportunities. You will be challenged, supported and guided as you learn and develop, and will be encouraged to grow. We foster greatness, and will coach and support you to meet your goals and aspirations. Our unique Career Deal allows you to take control of your career and provides a transparent approach to career development. Our international alliance with Linklaters means we can support secondments all over the world. Our perks Financial: market‑competitive fixed remuneration, employee recruitment referral programme, discounts at hundreds of suppliers including retail outlets, health and travel insurance, charity‑matched funding programme. Health and wellbeing: fully subsidised gym memberships, annual flu vaccinations, skin checks, in‑house snacks and catered meals, subsidised sporting and social activities, Employee Assistance Programme including confidential counselling, wellbeing coaching and financial coaching for employees and their families, and regular wellbeing sessions with our in‑house consulting psychologist. Flexibility: hybrid and flexible working arrangements to support you in your work and life commitments and passions, equipment to support working from home. Leave: ability to purchase additional annual leave, access to an enhanced, inclusive and flexible parental leave policy – 26 weeks paid parental leave with no minimum service for permanent employees and high‑quality executive coaching to support the transition. Recognition: team‑based recognition including social activities and contribution‑based recognition activities, and annual Allens Values Awards to nominate and recognise the incredible contributions of our people. Allens is also proud to invest in our communities, giving you the opportunity to make a difference through our work on reconciliation, the environment and other social justice issues as well as our workplace giving and volunteering programmes. How to apply? We'd love to hear from you – please click "apply now" If you would like to find out more, please visit "This is Allens" or listen to our Allens Confidential podcast to hear real stories from real people about life at Allens. At Allens, our culture is made up of unique backgrounds and varying life experiences. We celebrate our people's differences across gender and gender identity, sexual orientation, age, ability, cultural backgrounds, First Nations communities, and family and caring arrangements. If you require adjustments to fully participate in our application process, please contact us at . We encourage applicants from all backgrounds, so if you're excited about this role but your past experience doesn't align, please express your interest by emailing us at . The right role for you might be just around the corner Seniority level Entry level Employment type Full‑time Job function Information Technology Industries Law Practice #J-18808-Ljbffr