Business Relationship Manager

Business Relationship Manager (Travel/Retail) – South Bank, QLD At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day we give people all around the world the opportunity to experience something really amazing – travel Business Relationship Manager – Enterprise Technology Services (ETS) Do you understand the operational intensity of travel or retail? Can you translate business pressures into technology strategies that work in fast‑paced, customer‑centric environments? Flight Centre Travel Group's Enterprise Technology Services team needs a Business Relationship Manager who speaks business and technology fluently and who has navigated the unique demands of either the travel or retail sector. Why Travel or Retail Experience Matters Whether you've worked in travel or retail, you understand what many corporate IT professionals don't: the reality of peak trading periods, the criticality of customer‑facing systems, the complexity of multi‑channel operations, and the pace at which business priorities can shift. You know that technology decisions must balance customer experience, operational efficiency, supplier/partner integrations, and commercial outcomes simultaneously. You've experienced the pressure when systems underperform during critical trading windows and understand the business impact of technology decisions. Day to Day Build Meaningful Partnerships: Establish yourself as a trusted advisor to business stakeholders across FCTG globally, understand their goals, challenges, and priorities, and represent their needs within ETS. Translate Vision into Reality: Act as an interpreter between business and technology teams, transforming strategic business objectives into clear technology deliverables that drive genuine value. Shape Technology Demand: Manage the pipeline of business demand, ensuring realistic expectations while prioritising initiatives that deliver the most significant impact aligned to our strategic direction. Drive Innovation: Identify opportunities to leverage emerging technologies and improve processes that help the business succeed. Lead with Impact: Provide inspirational leadership to Business Relationship Leads, establish consistent frameworks and build capability across your team through mentorship and professional development. What You'll Bring 8+ years of experience in a Business Relationship Management role (or similar) within a technology function in travel or retail sectors. Business engagement or partnering experience within large, complex organisations. 5+ years championing organisational change and leading high‑visibility initiatives. Proven track record managing high‑risk, high‑visibility projects. Strong understanding of project management, portfolio management, and Agile methodologies. Professional Credentials (not essential but highly valued) Business Relationship Management Professional (BRMP) Certified Business Relationship Management (CBRM) ITIL Certification Agile or related project management certifications The Skills That Set You Apart Strategic thinking – combined with practical execution. Advanced communication skills – explain complex technical concepts to non‑technical audiences with ease. Relationship building excellence – naturally establish trust and credibility at all levels. Change management expertise – comfortable leading transformation initiatives. Business acumen – understand how technology decisions impact business outcomes. Leadership capability – inspire and develop high‑performing teams. What You'll Enjoy Culture – inclusive company fostering a team culture across the industry. Equal Opportunity Employer – encourages all suitably qualified applicants, including Aboriginal and Torres Strait Islander people, people from racial, ethnic or ethno‑religious minority groups, and people with disability. Development – Individualised learning and development pathways. Access to LinkedIn Learning – over 24,500 courses in more than 20 languages. Exclusive staff discounts – access to employee‑only portal with discounts on retailers, health and wellness, financial planning, employee share plan and more. Travel discounts – flights, hotels, tours, cruises, travel insurance. Career opportunities – promote from within a network of brands and businesses worldwide. Corporate health discounts – exclusive discounts on health insurance plans and internal gym access. Mental health support – Employee Assistance Program for staff and family. Social – regular awards nights, team‑building and industry events; opportunity to attend global conferences. Giving back – Corporate Social Responsibility program supporting nominated charities, volunteering and fundraising; paid parental and volunteer leave. Sustainability – efforts to positively impact the environment. #J-18808-Ljbffr