Head of B2B Operations

At ENGIE great adventures always start with a simple hello and the desire to take action for tomorrow. If like us you strongly believe the energy transition holds opportunities for you and for everyone then look no further you belong with us Our goal is to be the best energy transition utility and we have an ambition to reach net zero emissions by 2045. In Australia this includes flexible power generation energy retail services for homes and businesses advanced energy management solutions and a growing portfolio of future-focused projects from hydrogen and battery storage to wind and solar developments. About the Role We're seeking a strategic and operational leader to join our Energy Markets team as Head of B2B Operations. This pivotal role will lead the operational backbone of our B2B retail electricity business ensuring excellence in systems processes and people to support scalable compliant and customer-focused growth. You'll drive the strategic direction of operational platforms champion continuous improvement and ensure operational integrity across billing customer transfers metering and more. This is a unique opportunity to shape the future of B2B energy operations in a dynamic and growing business. Key Responsibilities Lead strategic direction across B2B operational functions aligning systems and processes to business goals Own the roadmap for operational platforms (billing & CIS) ensuring scalability and resilience Oversee revenue assurance billing accuracy metering and market processes Drive cost efficiencies through process optimisation and vendor performance Lead and develop a high-performing team fostering a culture of accountability and excellence Ensure regulatory compliance and proactively manage operational risks Champion system enhancements automation and integration with adjacent platforms Deliver actionable reporting and insights to leadership teams Partner with internal and external stakeholders to deliver sustainable change About You You’re a seasoned leader with deep expertise in B2B retail electricity operations and a passion for driving operational excellence. You bring a strategic mindset strong governance capabilities and a track record of delivering scalable solutions in complex environments. Qualifications & Experience Bachelors degree in Business Information Systems Finance or Economics Significant experience leading operational teams in B2B retail electricity Proven experience in system implementation and migration projects Strong vendor management and cross-functional collaboration skills Expertise in billing metering settlements and revenue assurance Demonstrated ability to drive automation process redesign and continuous improvement Experience managing performance coaching teams and fostering career growth Key Skills Succession Planning,Growing Experience,Expense Management,Management Experience,Rackspace,Laboratory Management,Senior Leadership,Operations Management,Relationship Management,Leadership Experience,negotiation,Taxonomy ENGIE is an equal opportunity employer promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs job requirements and individual qualifications without any regard to origin age carers responsibilities sexual orientation gender identity pregnancy religion marital status health disability or political opinions. Aboriginal and Strait Islander peoples people with disability people from diverse cultural and linguistic backgrounds and people of the LGBTIQA community are encouraged to apply. Our differences are our strengths. Employment Type : Full-Time Experience : years Vacancy : 1 #J-18808-Ljbffr