Customer Success Manager
vor 3 Wochen
Get AI-powered advice on this job and more exclusive features. Overview As a Customer Success Manager, you will be responsible for ensuring that our installer customers in Australia fully utilise GreenSketch – a sophisticated platform that seamlessly combines design, quoting, procurement, CRM and energy certificate creation, featuring integrated high-resolution maps. Responsibilities Establish and maintain strong relationships with installer customers in Australia and serve as their main point of contact. Communicate regularly to understand business progress, needs and challenges, providing timely support and solutions. Coordinate internal resources to resolve customer issues promptly and improve satisfaction. Introduce our solar software to new customers. Provide software usage training (online and on‑site) and create training materials and documents. Produce engaging content that promotes the software’s features and benefits. Understand customer pain points and provide personalized solutions. Collect feedback and convey it to the product team to drive continuous improvement. Participate in product testing and verification. Set and track customer success metrics (activity, retention rate, satisfaction, etc.) and report regularly. Develop and implement customer success plans. Identify potential risks and proactively mitigate them. Understand the dynamics of the Australian photovoltaic market and competitive landscape. Collect market trend feedback to support product and service optimisation. Qualifications Minimum 2 years of experience in CSM, customer service, or sales support (software industry preferred). Familiarity with the photovoltaic industry or related field knowledge (advantageous). Excellent interpersonal, problem‑solving and decision‑making skills. Technical background with proficiency in office software and CRM tools. Fluent in English for effective communication with Australian customers. Team‑oriented with ability to collaborate across functions. Self‑motivated and passionate about continuous learning and growth. Willingness to travel across Australia. Job Details Seniority level: Entry Level Employment type: Full‑time Job function: Customer Service, Sales, and Business Development Industry: Services for Renewable Energy If you're ready to take the next step and make a true impact, Apply Now #J-18808-Ljbffr
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Customer Success Manager
vor 1 Woche
Council of the City of Sydney, Österreich Kaliba VollzeitCustomer Success Manager – Sydney Looking to kick‑start your career in sales? We’re hiring a Customer Success Manager to join our clients Sydney team! This role offers the chance to prospect into companies of various sizes and industries and learn from well‑established and proven performers on a global scale. As a Customer Success Manager, you’ll...
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Customer Success Manager
vor 2 Wochen
Council of the City of Sydney, Österreich Prometheus Group VollzeitGet AI-powered advice on this job and more exclusive features. Prometheus Group is built on a culture of self-starters, accountability, and results. For more than a decade, our team has proudly served the Asia Pacific market, building a loyal customer base across energy, utilities, mining, manufacturing, and other asset-intensive industries. Our software...
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Customer Success Manager
vor 2 Wochen
Council of the City of Sydney, Österreich Kaliba VollzeitCustomer Success Manager Looking to kick‑start your career in sales? We’re hiring a Customer Success Manager to join our clients Sydney team! This role offers the chance to prospect into companies of various sizes and industries and learn from well‑established and proven performers on a global scale. As a Customer Success Manager, you’ll work with...
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Customer Success Manager
vor 1 Woche
Council of the City of Sydney, Österreich Techium Consulting Group VollzeitTechium Consulting Group provided pay range This range is provided by Techium Consulting Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range A$90,000.00/yr - A$120,000.00/yr Direct message the job poster from Techium Consulting Group Helping build world‑class Go‑to‑Market teams...
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Customer Success Manager
vor 4 Wochen
Council of the City of Sydney, Österreich Spin Personnel VollzeitOverview We’re looking for a driven Customer Success Manager with experience in the HR sector to join our growing client, a fintech start-up providing HR solutions across Australia. You’ll work with enterprise level clients across new customer implementations (non-technical) as well as maximising usage across an existing client base. This is a hands-on...
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Customer Success Manager
vor 4 Wochen
Council of the City of Sydney, Österreich N-able VollzeitOverview Join to apply for the Customer Success Manager role at N-able . As a key member of our Customer Success team, the Customer Success Manager (CSM) is the primary relationship owner between N-able and our customers and partners. Drawing on your account management expertise, customer service acumen, and industry knowledge, you will ensure customers...
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Customer Success Manager
vor 3 Wochen
Council of the City of Sydney, Österreich Darktrace Ltd Vollzeit###Customer Success Manager page is loaded## Customer Success Managerlocations: Sydney Officetime type: Full timeposted on: Posted 30+ Days Agojob requisition id: JR Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity...
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Customer Success Manager
vor 1 Woche
Council of the City of Sydney, Österreich Rxpx VollzeitOverview RxPx is a global digital health platform that helps doctors, patients and caregivers more easily manage complex conditions and therapies. Our No Patient Alone mission unites a passionate, smart, dedicated team of developers, designers, data scientists, health professionals and business leaders. As a PE‑backed company, with substantial success,...
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Customer Success Manager
vor 4 Wochen
Council of the City of Sydney, Österreich N-able Technologies Ltd. VollzeitIT doesn’t get better than this! N-able isn’t just another software company – we’re going places, and we’d love for you to be a part of that journey. With N-ablites in more than 15 countries around the world, you’re adding your unique voice to a diverse team of people who are supporting our customers, and one another. As a key member of our...
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Customer Success Manager
vor 3 Wochen
Council of the City of Sydney, Österreich Dotdigital VollzeitCompany Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client‑focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and...
