Workforce Planning Analyst
vor 3 Wochen
Join to apply for the Workforce Planning Analyst role at Aussie Broadband . As a Workforce Planning Analyst, you’ll be responsible for forecasting, scheduling, and optimising resources to ensure our Customer Service Centre meets service levels and business objectives. You’ll use data‑driven insights to support decision‑making, improve workforce efficiency, and enhance the customer experience. This role combines analytical expertise with strong stakeholder engagement and a collaborative approach to problem‑solving. Why work for Aussie? Founded in regional Victoria almost 20 years ago, Aussie Broadband is the 5th largest telco in Australia, growing fast and not slowing down. Our culture lives and breathes our values: Don’t be ordinary, be awesome; Think BIG; No bullsh*t; Be good to people; Have fun. We are proud to be a B Corp Certified company and a B Corp Certified company means we’re good to our people, our customers and the planet by maintaining highest standards for social and environmental performance, transparency and accountability. We care about our community through our Pledge 1% commitment, sponsorship programs and paid staff community service leave. The good stuff 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government‑paid leave) Discounted internet up to the value of $109 per month 20% off mobile services Day‑to‑day benefits such as flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many more Monthly rewards and recognition Internal training and resources for learning and career growth Yearly allowance for Aussie merch Fitness Passport for access to multiple gyms and pools across Australia Let’s talk about you 3–5 years’ experience in workforce planning and scheduling, ideally in an omni‑channel contact centre Strong stakeholder engagement and communication skills Advanced proficiency in Microsoft Excel and solid knowledge of MS Office tools Ability to manage competing priorities and deliver under pressure Proactive, solutions‑focused mindset with excellent planning and organisational skills Comfort presenting insights and recommendations to senior stakeholders Knowledge of workforce management systems and contact centre performance metrics Relevant tertiary qualifications or certifications (advantageous) Positive attitude and willingness to learn and adapt quickly What you’ll be doing Overseeing roster management to ensure adequate staffing across all positions Forecasting and planning staffing levels to meet operational demand Analysing workload trends and impact factors for strategic forecasting Providing actionable insights and impact assessments to optimise workforce performance Scheduling resources aligned with KPIs, service levels and training objectives Preparing and presenting capacity planning reports to senior stakeholders Embedding workforce planning practices and enabling data‑driven decision‑making Managing scheduling requests for leave, training and development activities Creating and maintaining accurate employee records using workforce planning tools Supporting development of new analytical solutions and techniques #J-18808-Ljbffr
-
Workforce Planning Analyst
vor 4 Wochen
City of Melbourne, Österreich Aussie Broadband VollzeitJoin to apply for the Workforce Planning Analyst role at Aussie Broadband 5 days ago Be among the first 25 applicants As a Workforce Planning Analyst, you’ll be responsible for forecasting, scheduling, and optimising resources to ensure our Customer Service Centre meets service levels and business objectives. You’ll use data‑driven insights to support...
-
Workforce Planning Analyst
vor 2 Wochen
Melbourne, Österreich AustralianSuper VollzeitJoin to apply for the Workforce Planning Analyst role at AustralianSuper Continue with Google Continue with Google 1 day ago Be among the first 25 applicants Join to apply for the Workforce Planning Analyst role at AustralianSuper At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse...
-
Workforce Utilization
Vor 5 Tagen
City of Melbourne, Österreich Service Stream Vollzeit# **Job Description Summary**# **About the Role**As a Workforce Utilization & Planning Analyst, you will be responsible for delivering actionable insights and strategic recommendations that improve project delivery and operational efficiency. Reporting to the Testing & Operational Services Manager, you will collaborate with project managers, delivery leads,...
-
Workforce Utilization
Vor 5 Tagen
City of Melbourne, Österreich at VollzeitJoin Service Stream, an ASX-listed leader as a Workforce Utilization & Planning Analyst. You will play a key role in analysing workforce data, forecasting resource needs, and optimizing resource allocation to ensure the right people are in the right place at the right time. This permanent full-time role offers flexibility and the opportunity to work on a...
-
Strategic Workforce Planning Analyst
Vor 5 Tagen
City of Melbourne, Österreich at VollzeitA leading ASX-listed company is seeking a Workforce Utilization & Planning Analyst to analyze workforce data and optimize resource allocation. This role involves collaborating with project managers and senior leadership to provide insights that improve operational efficiency. The ideal candidate will have a Bachelor’s degree and 3–5 years of experience...
-
Workforce Planning Analyst
vor 2 Wochen
Council of the City of Sydney, Österreich Endeavour Group VollzeitWorkforce Planning Analyst - Retail role at Endeavour Group 3 days ago Be among the first 25 applicants About Us Let’s create a more sociable future together. At Endeavour, we’re totally into what we do. With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, we love to bring people together. Together we share our...
-
Strategy Analyst – Workforce Planning
vor 3 Wochen
City of Melbourne, Österreich Jetstar Airways VollzeitAn international airline in Victoria is seeking a Strategy Analyst to join their Workforce Planning team. This role focuses on shaping recruitment and resource strategies while providing data-driven insights for operational decision-making. Strong data analytics skills, business acumen, and stakeholder engagement capabilities are key requirements. Join a...
-
Aviation Strategy Analyst – Workforce Planning
vor 3 Wochen
City of Melbourne, Österreich Jetstar Airways VollzeitA leading airline company is seeking a Strategy Analyst to join their Workforce Planning team in Melbourne. The role involves shaping long-term recruitment and resource strategies, supporting enterprise agreement negotiations, and providing expert analysis for operational decision-making. Candidates should have a strong background in data analytics, business...
-
Project Analyst Workforce Planning
Vor 7 Tagen
Council of the City of Sydney, Österreich Qantas Group VollzeitOverview Challenge yourself with this exciting opportunity within our Workforce Planning team Together we drive positive business outcomes 2‑year fixed term opportunity based at our Mascot Corporate Campus At Qantas our strong beliefs guide the way we work ensuring everything we do stays true to our customers and this iconic brand. We commit to respecting...
-
Council of the City of Sydney, Österreich Qantas Group VollzeitA leading airline group based in Sydney is seeking a Project Analyst to join their Workforce Planning team. This role involves evaluating crew resource plans and ensuring efficient crew utilization for the E190 EIS Program. The ideal candidate will have at least 3 years of experience in workforce operations, strong analytical skills, and the ability to...
