Home Claims Consultant
vor 18 Stunden
Cnr Memorial Drive & Endeavour Boulevard, North Lakes, QLD, 4509, Australia Job Category Home Claims Consultant About us At Auto & General, we’re seeking enthusiastic and compassionate Home Claims Consultants to join our growing team in North Lakes. We’re Australia's fastest growing and most award‑winning general insurance company, offering a wide range of products through our multi‑award winning brand Budget Direct and partnerships with Coles Insurance, ING, Qantas and Virgin Money. What You’ll Do Be a customer advocate: Serve as the primary point of contact, providing support and regular updates throughout the claims journey and building trust and rapport with customers. Be a problem solver: Review reports from builders, engineers and suppliers, make claims decisions based on findings and following the Product Disclosure Statement guidelines. Build relationships: Proactively resolve issues, handle conflicts with understanding and empathy and consistently act within the customers’ best interest. Be a team player: Collaborate effectively with colleagues, builders and suppliers to streamline the claims process and achieve optimal outcomes. Why choose us? Prime location: Our North Lakes office is surrounded by shops, cafes and restaurants within easy walking distance. Generous leave: Paid "ME" day, paid volunteer day annually, option to purchase up to two additional weeks of leave per year, and comprehensive paid parental leave. Giving back: Workplace giving program that matches donations to registered charities. Growth and development: Internal development programs and access to a wide range of online courses. Exclusive perks: Discounts on Budget Direct products, access to the "Perks" app with many offers. Onsite amenities: Wellness spaces, nursing mother areas, and access to Sonder's 24/7 safety, medical and mental health support service at no cost. Team spirit: Vibrant social team with events, annual celebrations and family fun days. Required Skills Exceptional customer service skills and a genuine passion for helping people. Strong written and verbal communication skills . Time‑management and prioritisation in a fast‑paced environment. Accountability and integrity – handle sensitive information with discretion. Experience in a similar role is a plus but not required – full training provided. Does this role sound perfect for you? If you’re a dedicated and empathetic individual with a passion for helping others, we encourage you to apply Click "Apply Now" to submit your application and take the next step in your career journey. We look forward to hearing from you. Be careful – Don’t provide your bank or credit card details when applying for jobs. Don’t transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr
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Home Claims Digital Consultant
vor 3 Wochen
North Lakes, Österreich Auto & General VollzeitDo you enjoy helping people? We are looking for a friendly and enthusiastic person to join our team as a Home Claims Digital Consultant. In this role, you will help customers with their home insurance claims and provide excellent service via digital channels such as web chat and email. If you like building relationships, solving problems, and giving great...
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Digital Home Claims Advisor
vor 3 Wochen
North Lakes, Österreich Auto & General VollzeitA leading insurance provider is seeking a Home Claims Digital Consultant to assist customers with their home insurance claims. The successful candidate will provide exceptional service via digital channels, manage the claims process end-to-end, and ensure effective communication. Strong customer service skills, experience with Genesys software, and an...
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Home Claims Consultant
vor 3 Wochen
North Lakes, Österreich Auto & General VollzeitA leading general insurance company in North Lakes is looking for a Full Time Customer Service Consultant. This role requires exceptional customer service skills and a passion for helping individuals navigate the home insurance claims process. The position involves managing claims, building trust with customers, and collaborating with team members. We offer...
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Customer Claims Consultant
vor 3 Wochen
North Lakes, Österreich Auto & General VollzeitFull Time Customer Service Consultant – Fixed Term (Dec 1 – Feb 27) We’re seeking enthusiastic and compassionate Home Claims Consultants to join our growing team in North Lakes. You'll be a vital part of our customer support team, providing exceptional guidance and support to individuals navigating the home insurance claims process. We strive to make...
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Home Claims Advocate
vor 18 Stunden
North Lakes, Österreich Auto & General VollzeitA leading insurance provider in North Lakes is seeking a compassionate Home Claims Consultant to join their team. This role involves being the primary point of contact for customers, reviewing claims, and building relationships while providing exceptional customer service. Ideal candidates should possess strong communication skills and the ability to manage...
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Claims Consultant
vor 3 Wochen
North Lakes, Österreich Auto & General VollzeitLocation: Cnr Memorial Drive & Endeavour Boulevard, North Lakes, QLD, 4509, Australia Contact Name: Olivia Duck Are you passionate about helping others and building meaningful relationships? Begin the new year with a fresh chapter — and an exciting new role! Join our North Lakes team as a Claims Consultant - Motor. You’ll play a crucial role in assisting...
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Home Claims Consultant
vor 18 Stunden
North Sydney Council, Österreich Citrus Group VollzeitAbout the Role About the Role We’re recruitingHome Claims Consultants to join a leading insurance provider.You’ll guide customers through the full lifecycle of their home insurance claim, providing empathetic support, clear information and timely updates. If you enjoy problem‑solving, helping people and working in a structured environment, this role is...
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Customer Claims Consultant
vor 3 Wochen
North Lakes, Österreich Auto & General VollzeitAre you passionate about helping others and building meaningful relationships? Begin the new year with a fresh chapter — and an exciting new role! Join our North Lakes team as a Claims Consultant - Motor. You'll play a crucial role in assisting our customers when accidents happen, ensuring their experience is smooth and positive from start to finish. If...
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Remote Motor
vor 18 Stunden
North Sydney Council, Österreich Citrus Group VollzeitA leading insurance provider is seeking multiple Motor and Home Claims Consultants in North Sydney. In this role, you will support customers throughout their insurance claims, showcasing strong communication and problem-solving skills. The ideal candidate will have a minimum of 6 months claims experience and thrive in a fast-paced environment. This position...
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Claims Consultant Settlements
vor 3 Wochen
North Lakes, Österreich Auto & General VollzeitOverview As a Claims Consultant in Settlements, you will be helping our third parties with their repair process. Managing a portfolio of files where third parties have directly claimed with us and presenting total loss settlements to these parties. What experience you’ll bring Empathy and understanding that our third parties are going through a stressful...
