Service Manager – Lead a Team With Heart in a Family-Owned Automotive Business

Service Manager – Lead a Team With Heart in a Family-Owned Automotive Business Sandgate Auto Electrics & Air Conditioning – Sandgate QLD Sandgate, Brisbane | Full-Time | Leadership Role | Long-Term Opportunity McArthur Industries – Sandgate Auto Electrics & Automotive About Us Sandgate Auto Electrics & Automotive is part of the McArthur Industries Group – a family‑run Australian business known for trust, integrity, and decades of experience in the automotive and touring industries. We specialise in: 4WD setups & touring builds Caravan, RV & motorhome servicing General vehicle servicing, diagnostics & repairs Solar, lithium, towing & electrical upgrades Fleet and mobile services Our culture is built on care, craftsmanship, and genuine relationships – with our customers and our team. About the Role We're looking for an experienced and people‑focused Service Manager to lead our front‑of‑house operations and be the driving force behind exceptional customer service and smooth workshop flow. This role is perfect for someone who: Loves leading a team Communicates clearly and confidently Enjoys solving problems and looking after customers Can balance customer satisfaction, workflow, and daily targets Wants a stable long‑term career with a trusted family business You’ll be the heartbeat of the workshop – managing staff, supporting customers, coordinating workflow, and ensuring every vehicle leaves the shop to a standard we’re proud of. What You'll Be Doing Customer Experience & Communication Welcome customers warmly and professionally Build strong relationships based on trust and transparency Resolve customer concerns quickly to maintain loyalty Explain repairs, timelines, estimates, and outcomes clearly Ensure customer satisfaction is consistently met or exceeded Oversee all follow‑up and service reminders Workflow, Scheduling & Operations Allocate jobs and manage workshop capacity Coordinate with technicians to ensure efficient job progress Review and approve repair orders and estimates Monitor parts ordering, backorders, and stock usage Ensure repairs are completed on time and to quality standards Maintain workshop safety and housekeeping expectations Ensure accurate documentation and compliance with internal procedures Leadership & Team Support Lead, support, and coach the front‑of‑house team Encourage a positive, respectful workshop culture Drive continuous improvement in systems and processes Communicate daily targets and expectations Help technicians with information, customer notes, and job clarity Financial & Performance Responsibilities Maximise labour and parts sales through quality service Achieve monthly sales targets Monitor KPIs and report to the business owner Ensure expenses and stock controls remain accurate Approve pricing adjustments when necessary What We're Looking For Essential Skills & Attributes Experience in a Service Manager or senior Service Advisor role Minimum of 5+ years of Service Manager or senior Service Advisor experience required Strong leadership and communication skills Solid understanding of automotive servicing & diagnostics Trade qualification level: automotive technical knowledge required Excellent organisation and workflow management Ability to remain calm under pressure Professional, friendly, customer‑first attitude Strong computer and admin skills Australian work rights are required for this position Desirable (Not required — but a bonus) Experience with 4WD, RV, or automotive electrical industries Previous experience in a family‑run or customer‑focused workshop Experience with workshop management software Why Join Us? Because working with a family business means you’re valued , supported, and genuinely part of the team. Here’s what we offer: Competitive pay based on experience Work‑life balance and a supportive environment A close‑knit team that actually enjoys working together A company that welcomes your ideas and input Job security in a business that's steadily growing A clean, professional workplace with top‑quality equipment The opportunity to make a real impact every day How to Apply If this sounds like the career home you’ve been searching for, we’d love to meet you. Email your résumé and a brief introduction to: ****@mcaind.com.au Or drop by and say hello: 101 Connaught St, Sandgate QLD 4017 #J-18808-Ljbffr