Customer Success Manager

vor 4 Wochen

Mackay, Österreich Immersive Vollzeit

Overview Customer Success Manager - Australia/APAC (Remote in Australia) – Immersive is hiring. We’re looking for an experienced, proactive and value-driven individual to join our growing Customer Experience team in the APAC region. Based out of Melbourne or Sydney in Australia, you will manage our regional customers through the entirety of their lifecycle: from onboarding to upsell to renewal, and align their strategic objectives with the Immersive One platform’s proven outcomes. Immersive helps prove and improve cyber resilience by simulating real-world threats, testing skills, and measuring performance. Our customers include HSBC, UK National Health Service, and Goldman Sachs. The Customer Success team is focused on customer obsession and “Customer Centricity” as a core company value. Responsibilities Partner with our customers to ensure effective onboarding – setting them up for success Create and execute a communications plan to engage effectively throughout the customer journey Align strategy and build programs for customers, with objectives and measurable outcomes Collaborate with product and customer support to share new features Nurture upsell and cross-sell opportunities in partnership with sales to increase account penetration Monitor CSAT and resolve concerns with the assistance of internal teams Qualifications A number of years of experience in Customer Success, account management, or equivalent within a SaaS environment. Experience in Cybersecurity or Cyber Risk Management is strongly preferred Exceptional planning, presentation, and written communication skills Experience in implementing customer solutions and client management Experience in project management with a proven track record of managing multiple projects to completion, along with excellent planning and organisational skills Ability to maintain a high-valued outcome-based relationship with a diverse customer base Based in Melbourne or Sydney, Australia (other locations within Australia may be considered) Role and Values Immersive’s values: Driven, Inclusive, Customer Centric, One Team. These guide how we work with customers and across teams. Benefits Benefits allowance to use towards pension, healthcare and housing Flexible and remote working options, 25 days annual leave plus volunteering days and birthday half day Enhanced parental leave, mindfulness programs, and other wellbeing supports Learning and development through our platform and Learning Fund Share options, sales incentives, and Recognition & Rewards for outstanding work Flexible working options and social/team events; regional gatherings Find out more about life at Immersive Labs at the company site and read about our interview process on the careers pages. #J-18808-Ljbffr

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